KEY ACCOUNT MANAGER - HEALTHCARE & PHARMA

As Key Account Manager, you are strategic consultants with the ultimate responsibility to understand our customers\u needs and requirements in proposing solutions that add value and build long lasting partnerships Your Role The National Key Account Manager Pharma & Healthcare works within the Sales & Marketing Function.
The Sales & Marketing Function in Kuehne+Nagel is a fundamental asset to achieve accelerated growth and uncomparable customer excellence, throughout Key Account Management, Key Account Program Management, Customer Solutions development, Sales Systems & Process and Market Intelligence initiatives.
Is part of the Vertical and Key Account Management Department and acts as the KN representative / CEO of the customer engagement across all offered services.
You will manage the relationship of all assigned Key Accounts and ensures business retention, and where possible, an extension of services by making sure that outstanding levels of customer service are consistently provided.
Your Responsibilities Account Management Is in charge of customer relationship, being the primary point of contact across the entire customer engagement cycle Promote a partnership relationship with assign customers, by understanding the organization's specific needs and decision making process Govern virtual account teams, ensuring a global customer representation, collaborating with related Key Account Manager networks globally, and exchanging best practices and sales leads Business Development Hunt for new customers and  identify new opportunities to improve the footprint of business and solutions with assigned customers, ensuring an attractive and sizeable pipeline, and high closing ratio Develop and execute Key Account strategy, defining strategic approach on value proposition and solution, as well as the internal and external positions of Kuehne+Nagel on RFQs and tenders Drive and partner with our business units to deliver attractive pricing and service Customer Excellence Lead regular and structured review sessions with assigned customers for updates on customer strategy and priorities, adjustment of our value proposition, continuous improvement and innovation, as well as operational excellence Control monthly performance, monitoring volume, profitability, pipeline, overdue, and ensuring immediate actions in case of deviations (i.
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timeliness/accurate reporting) Supervise the transition of new business into operations (Business Units) and make sure that customer requirements and Kuehne+Nagel commitments are met Your Skills and Experiences Successfully completed an academic degree, ideally with a focus on logistics 3+ years experience and Strong track record of managing large accounts and In-depth knowledge of pharma and healthcare sector Strong leadership skills to drive key account initiatives and to establish a strong sense of direction and identity for the team High customer orientation and strong communication/presentation skills Strategic mindset in proactively developing effective, long-term solutions for our customers, incorporating latest industry trends, and delivering continuous improvement Very good spoken and written in English and native Italian Active driver with Valid Driving license Good Reasons to Join We offer you a global role in one of the world's largest logistics companies.
You will join a highly innovative team, where you can grow your expertise.
Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.
These attributes have placed us at the forefront of our industry and positioned us to continue increasing the scope of our customer solutions and services