JUNIOR PROJECT ENGINEER (TELECOMS)

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. https://....uk/blog/best-companies-award This is a junior level role, designed for an individual with some previous Telecoms experience to gain the necessary engineering skills to eventually develop into a Telecoms (UC/CC) Project Engineer. In this role you will be guided through a structured training plan and be mentored by experienced engineers and project managers, before eventually putting your training to the test in a customer environment. Join our Project Engineering Team You’ll be part of a dynamic and supportive team, working towards becoming the technical lead working side-by-side with the PMO team in the delivery of projects, whether they be internal projects or external client orders. The PMO team need to have sufficient engineering resource available to them to fulfil project orders and this role is to assist that. This is a technical team, and it is essential to maintain up-to-date skills for the nominated products in order to deliver projects effectively. You will also be responsible for: ·Project documentation, daily paperwork / Project Admin ·Project incident logging ·Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable ·Fault diagnosis and resolution ·Remote programming for additional works and system related changes ·End user training for products installed ·Uphold the company ethos of ensuring continual improvement is always at the heart of dealing with any issues or complaints ·Effective liaison with customers and 3rd parties involved Salary £28k + Car Allowance 25 Days Holiday + 8 Bank Holidays Field based Other organisations may call this role Trainee Project Engineer Who are we looking for? We are seeking a Junior Project Engineer with: ·Minimum of 1 years Telecoms industry experience, ideally but not limited to a provisioning or service desk role ·Some experience of liaising with customers and 3 parties, with the ability to demonstrate focused customer care skills, both on site and remotely ·A basic understanding of unified communications ·A basic understanding of and the ability to navigate through partner portals ·PC literate, with a minimum of intermediate level experience in the Microsoft Office Suite; with a focus on Excel, Word and Outlook ·A very capable mind-set and full ownership qualities to see a fault through to the end, a desire to complete each issue to complete resolution and satisfaction even if this continues outside of your working timeframes ·Strong communication skills What? can Opus offer you? Free daily breakfasts in the office Regular companywide events Monthly 'shining star' employee recognition awards Pension and life insurance Refer a friend scheme (£1,000)Mental health, financial and legal support Training and development plans State of the art offices Option to buy and sell holiday Employee Dream Ball - Quarterly chance to win £3k towards a dream Culture is important to us as are our values Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning