IT SYSTEM ENGINEER

Joining Serco Italy’s amazing team offers: Great career opportunities in the Space industry Comprehensive package of benefits offered by the company, such as life insurance and health insurance. Engaging company events to foster team spirit. Hybrid working model to support work-life balance. Opportunity to work in an international environment. Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies. We are looking for a detail-oriented and proactive IT System Engineer to join the Copernicus and Destination Earth (DestinE) services teams in Rome, Italy. In this role, you will be responsible for various aspects of Software System Engineering, including software design, validation, troubleshooting, and interaction with users and industrial partners. You will support the development and operations teams to ensure the effective implementation of system solutions, including automated testing pipelines and technical documentation. This is an exciting opportunity to contribute to two key European Earth Observation programs. If you are experienced in software engineering, Linux environments, CI/CD practices, and enjoy working in collaborative technical teams, this position is perfect for you. Main Responsibilities As an IT System Engineer you will concentrate your activities on the following: Integration, Validation, and Verification (IVV): Support the integration, validation, and verification of software systems to ensure they meet operational requirements. Documentation and Technical Support: Provide timely and effective technical support to external users and respond to inquiries related to system operations. Review, update, and streamline technical documentation to ensure smooth communication between the Development and Operations teams. Software Design and Troubleshooting: Assist in the solution design phase and collaborate with technical teams to provide insights and improvements. Troubleshoot and solve technical issues, performing root-cause analysis and providing timely solutions. CI/CD and Automation: Contribute to the design and implementation of automated testing pipelines, following Continuous Integration and Continuous Deployment (CI/CD) practices. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring: Bachelor’s or Master’s degree in Information Technology, Engineering, or related technical disciplines, or equivalent professional experience. 2-3 years of experience in software system engineering, with a focus on integration, validation, and operational support. Software Testing: Proficiency in developing test plans and writing test reports. Containerization: Experience with containerized applications (e.g., Docker). Operating Systems: Proficiency in Linux/Unix environments, including scripting for automation. Programming: Working knowledge of programming languages such as Python. CI/CD Tools: Experience with code versioning and CI/CD tools such as Git, Jenkins, GitLab, etc. Ability to write and maintain technical documentation, including procedures and system design documents. Familiarity with ticketing systems such as Jira for tracking issues, managing anomalies, and reporting status updates. Strong analytical and problem-solving skills, with the ability to interpret and respond to complex mission data. Ability to anticipate and recognize potential issues. Experience working in environments related to Earth Observation or similar technical fields. Fluent in spoken and written English. Understanding of system engineering processes, including design, validation, and deployment. Preferred Qualifications: Agile/DevOps: Familiarity with Agile and DevOps practices. Containers Orchestration: Experience with Kubernetes for managing containerized environments. Cloud Infrastructure: Familiarity with cloud infrastructure and pipeline deployment. Database Knowledge: Experience with relational (e.g., PostgreSQL) and NoSQL (e.g., Solr) databases. Critical Thinking: Strong analytical skills, with the ability to work independently and manage priorities effectively. Other Skills: Earth Observation Knowledge: Understanding of Earth Observation satellite data products and formats. Programs Knowledge: Knowledge of Copernicus and Destination Earth (DestinE) programs is a plus. About the Company Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe Why Should You Join Serco ? Contribute to innovative projects in the public services sector, and making a difference. Your contributions are valued and recognized, with opportunities for professional/personal growth. Be part of a company passionate about diversity and inclusion Enjoy a friendly and professional environment that respects your work-life balance. We are diverse and inclusive organisation At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant. We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas. In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany. If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Please contact the recruitment team if needed Job Category Satellite & Space Engineering & Science #J-18808-Ljbffr