IT SUPPORT SPECIALIST

Job Title: IT Support Specialist / Desktop Support Specialist Country: Italy City: Scarperia e San Piero, 50038 Metropolitan City of Florence, Italy Duration: 12 Months Minimum up to 5 years (can be extended based on performance) Start Date: Immediate Number of Open Positions: 2 Experience (Yrs.): 2 to 4 Language Skills: English (Min B2), Italian (Min B2) Pre-Requisite: Must have the right to work in Italy Job Description: The Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. The Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution, offering fault analysis to customers’ various core operating systems and platforms, and applying desktop fault resolution for the approved application suite. The ideal candidate should have a minimum of 2 years’ experience in Windows Desktop support. Position Responsibilities and Functions: Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications. Have basic knowledge of Mac operating system to support Apple PC users. Install, upgrade, support, and troubleshoot printers and computer hardware. Perform general preventative maintenance tasks on computers, laptops, and printers. Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Broad experience in IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills: Bachelor Degree or equivalent in Computer Science or related field. CompTIA A+, Microsoft Certified Professional (MCP) or better. Minimum of 18 months’ IT experience. Proficiency in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. Experience in mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. Ability to multi-task, effectively determine priorities, and meet SLAs. Excellent communication, relationship-building, and internal customer service skills. Adaptable and flexible in a fast-changing industry and work environment. #J-18808-Ljbffr