IT SUPPORT SPECIALIST

We are a digital company born in 2008 and in just a few years we have become the number 1 comparison site in Italy. Thanks to technology, we have transformed the process of choosing insurance, financial products and household expenses into a simple and fast activity, allowing millions of people to save time and money every day. We are a group of almost 1,000 young digital entrepreneurs, developers, marketers, designers and engineers. Born as a startup, we have maintained the same mentality over time: we are concrete, we look at results and invest in talent and meritocracy. We have grown so much in recent years, to become one of the very few Italian unicorns, and we continue to grow. For this we are looking for the best talents, people who want to make a difference and who can join our team to contribute to our evolution. We believe that the balance between private and professional life is fundamental. That’s why we introduced concrete initiatives to create a working environment that promotes both productivity and well-being individual: short week, unlimited remote working, up to 50% more holidays per year, longer paternity-leave, welfare and more. We strive every day to create an inclusive working environment, based on respect, ethics and equal opportunities, to ensure the enhancement of the characteristics of each and foster the well-being of our people. We are looking for a detail-oriented and proactive IT Support Specialist to join our IT Security team . The ideal candidate will provide technical support and expertise to ensure the security and integrity of our company's IT infrastructure. This role involves monitoring systems, resolving security issues and assisting in the implementation of technical policies and procedures. This is what you will do with us: Monitor systems and alerts to identify potential malfunctions or threats. Respond promptly to security incidents and provide support to conduct thorough investigations. Coordinate with the IT Security team to resolve any issues and mitigate risks. Provide technical support for end-user issues. Resolve hardware, software and network problems. Assist in the installation, configuration and maintenance of tools and software. Assist in the development and implementation of IT security policies and procedures. Ensure compliance with security standards and best practices throughout the organisation. Provide support and suggestions on security best practices and procedures to end users. Document and update procedures and guidelines as required. This is what we would like you to have: Degree in Information Technology, Computer Science or proven professional experience. Minimum 3 years of experience in IT support or a related role. Experience with security monitoring tools (EDR, XDR, MDM, Patch Management). Expertise in IT software and tools, such as Intune, Ivanti, Mobile Iron, CrowdStrike, Fortinet. Knowledge of Windows Client, Server and Azure AD operating systems. Excellent troubleshooting and problem solving skills. Excellent communication and interpersonal skills. Ability to work independently and in a team. Attention to detail and strong organisational skills. Relevant certifications are a plus. We will make sure you always have: Autonomy and responsibility : you will be free to choose, try, fail and try again. We believe that getting involved is the first step to making a difference Career opportunities : you will be evaluated every six months and your results will guide your growth path Continuous training : we believe in talent and we like to cultivate it. You will have training and refresher courses available during which you can learn from industry experts Stimulating environment : we work in a dynamic and synergistic way, cross team. This will allow you to deal with talented professionals and always challenging activities Smartworking Short workweek, Friday afternoon is off More than 50% of holidays compared to those already planned Various welfare initiatives (for parents, leisure, personal care) #LI-AB1 #uniscitianoi