IT SUPPORT ENGINEER INTERN

DESCRIPTION PLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. Safety is the top priority, and the operations culture is defined by teamwork, diversity, and a shared work ethic that keeps the business running smoothly. Key job responsibilities As an IT support engineer intern, you will gain valuable hands-on experience in a fast-paced, customer-centric environment, working alongside industry-leading engineers to solve complex technical challenges. Key aspects of the role include: Delivering the consistently high level of IT support our customers have come to expect. Managing and deploying a diverse array of IT devices and technologies across our various site types. Dive deeply into technical details, diagnose, and reproduce straightforward issues with Amazon technology products (e.g., services, tools, data solutions, etc.). Regular contact with the Amazon Operations teams and identify process improvement or standardization opportunities for the European network. Work on innovative projects that have a direct impact on our customer experience. Proactively identify opportunities to improve processes and standardize systems, all with an eye towards enhancing the customer experience. A day in the life As an Amazon Operations IT intern, you will have the opportunity to work alongside the industry's brightest engineers who innovate every day on behalf of our customers. You will be matched to a local IT supervisor where you are based and a mentor. Your work will contribute to solving some of the most complex technical challenges in the company. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in fun activities with other interns throughout your internship. About the team Amazon Operations IT teams keep Amazon's operations running smoothly by resolving complex hardware, software, server and infrastructure issues. Our support model is based on both on-site and remote support teams spread across our network. Intern Community As an Amazon Intern, you'll be part of a vibrant, supportive community that empowers your growth and development. You'll collaborate with interns from around the world, networking and participating in social events to broaden your perspectives. Support The internship program provides a robust support system, including weekly intern office hours, dedicated IT and HR support, and a program team committed to your success. Learning Sessions Exclusive learning sessions will further enhance your skills, granting you access to Amazon's cutting-edge learning platforms and the expertise of industry leaders. Opportunities Upon successful completion of the internship, you may be considered for a graduate role or a second internship, allowing you to continue your journey with Amazon. Additionally, you'll enjoy a competitive monthly salary, relocation support, and access to a range of employee benefits. INTERNSHIP START DATES We are hiring interns to start anytime from January through September 2025. Each month, we'll hold 1-2 onboarding days for new hires. BASIC QUALIFICATIONS Currently in your penultimate or final year and working towards a university degree in IT / Computer science / Engineering or other tech fields. Eligible to complete a full-time internship of 3-6 months. Highly proficient in both spoken and written English and Italian (Common European Framework of Reference C1). PREFERRED QUALIFICATIONS Basic knowledge of at least one of the following: systems, networks, or operating systems, including concepts like deployment, troubleshooting, and system upgrades on client devices and/or IT infrastructure. Familiarity with Microsoft Windows 10 and Windows Server operating systems. Strong problem-solving and analytical skills, with the ability to identify process improvements and innovative solutions. Excellent communication and teamwork skills, able to collaborate effectively with others. Demonstrated curiosity, proactivity, and willingness to take on challenges in an ambiguous, fast-paced environment. Experience with troubleshooting Networks (LAN/WAN). Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. #J-18808-Ljbffr