IT GENERALIST INTERN

At Hayes Performance Systems, we have a rich history that dates back to 1946, originally founded as HH Products, a manufacturer of parts for outboard motors and small engine components. Today, we have evolved into a multi-national business with world-class operations spanning North America, Asia, and Europe. Located in Mequon, Wisconsin, our state-of-the-art facility covers 155,000 square feet and employs approximately 600 team members across the U.S.A., Taiwan, China, and Germany. Our workforce consists of senior executives, sales professionals, engineers, support staff, and production personnel—all committed to excellence in manufacturing. At Hayes Performance Systems, we believe in: Passion: Love what you do. Respect: Treat others well. Empowerment: Drive change. Accountability: Deliver results together. Join us and be a part of a company that values your contributions and fosters a collaborative work environment! About the Role: As an IT Generalist Intern , you’ll work closely with our Director of IT, gaining hands-on experience in troubleshooting hardware and software issues, improving systems, and optimizing network configurations in a Windows environment. This position offers flexible hours, making it ideal for students balancing schoolwork. Opportunities include internships, Co-Op positions, or part-time work during the academic year, with full-time hours available in the summer. What You’ll Do: Essential Duties and Responsibilities: Receive and respond to helpdesk phone calls and emails. Prioritize, document, and resolve or escalate end-user issues. Research and apply solutions to technical problems using documentation and online resources. Design, build, and deploy workstations using deployment tools. Assist with testing and configuring new technologies. Use remote support tools to troubleshoot local and remote user issues. Manage inventory of computer equipment, toner, and other parts. Follow up to ensure solutions effectively resolve issues. What We’re Looking For: Education, Skills, Experience, and Knowledge: Currently enrolled in an accredited college or university, preferably with junior standing, working toward a degree in Information Technology or a related field. Strong working knowledge of Microsoft Windows operating systems. Familiarity with Microsoft Office, Active Directory, and Network Share permissions. Excellent problem-solving and troubleshooting skills. Ability to create and follow technical documentation. Strong organizational and customer service skills. Effective communication skills with team members and employees. A collaborative mindset to thrive in a team-oriented environment. Available to work part-time (10-20 hours/week) during the school year and full-time in the summer, with flexible scheduling. Own housing and transportation in the Mequon, WI area. As an intern, you'll have the opportunity to contribute and grow with us. If you transition to a full-time team member, you’ll be eligible for: Full Benefits Package – Including health, dental, and vision coverage for you and your family. Paid Time Off – Vacation days and holidays to relax and recharge. 401(k) with Matching – Start building your future with our company-matched retirement savings. Professional Growth – Continue expanding your skills with learning and development opportunities. Flexible Scheduling – Keep your work-life balance on track with flexible hours. These benefits are exclusive to full-time employees and become available upon transitioning to a full-time role. Ready to Apply? If you're excited to be part of a dynamic team, contribute to a company that values growth, respect, and empowerment, and develop your skills in a supportive environment, we encourage you to apply! #J-18808-Ljbffr