INVESTIGATION SPECIALIST WITH DUTCH AND ENGLISH, RCO

Investigation Specialist with Dutch and English, RCO Job ID: 2846582 | Amazon Ireland Support Services Limited - A94 Important: - You must be located in Ireland - It is a 6-month contract position - Start date is 24th of February 2025 Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build trust with our customers and sellers. We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon, as they are not determined until after the training period, therefore flexibility is required. Key job responsibilities As part of your role, you will have the opportunity to: Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution. Participate in other special projects/assignments and partner with appropriate business teams as necessary. Consistently achieve/exceed weekly productivity and quality standards. About the team The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com. BASIC QUALIFICATIONS Proficiency in both English and Dutch (C1/C2 level) with an ability to compose grammatically correct, concise, and accurate written responses. Experience working with Microsoft Office including Outlook, Word, and Excel. PREFERRED QUALIFICATIONS Previous work experience in a customer service/retail environment. Knowledge of or experience in a fraud/risk management environment. Experience in insurance, finance, data analysis, research, translation, or training. Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Self-disciplined, diligent, proactive, and detail-oriented. Excellent problem-solving skills. Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our accommodations page for more information. Posted: October 24, 2024 (Updated 2 days ago) #J-18808-Ljbffr