INFRASTRUCTURE ANALYST

Job Title: 29954 -RFR-DTS-007– Infrastructure Analyst Office Location: Onsite & Remote #Business Days: Up to 24 Month Duration: The duration of the engagement may be for up to a 24-month term. Due to the nature of projects, there may be exceptional circumstances where the total term may be extended beyond 24 months. The 24-month term is anticipated to start with a 6-month initial term followed by an 18-month renewal. SERVICES AND DELIVERABLES All Services will be performed on-site with primary location at 215 Garry Street, Winnipeg, in the province of Manitoba, regardless of the location of residence of the Proponent’s resource. The service location of the resource may change as a part of the STATEMENT OF WORK between Proponent and Manitoba. Manitoba at its sole discretion may provide an option to work remotely. The remote working rate is the rate at which the proponent’s resource will work primarily remotely and called onsite if needed at Manitoba’s sole discretion. The onsite rate is the rate at which proponent’s resource will work primarily onsite as per the location defined in STATEMENT OF WORK and may work remotely if needed with prior written permission from Manitoba at its sole discretion. The Proponent shall provide discounted remote working rate along with onsite rate for their resources in the submission. Standard working hours for the resource will be in accordance with Manitoba usual working hours of 8:30 am to 4:30 pm CST (7.25 hours per day), Monday to Friday. Manitoba offices are closed on all Manitoba statutory holidays, and these days will be unpaid. Manitoba at its sole discretion may decide that at certain times extended working hours are needed to meet project deadlines. But extended working hours are to cover exceptional circumstances and may not be available during the entire duration of the engagement with the proponent’s resource. Overtime work cannot be used and billed unless approved by Manitoba with an advanced written approval. Role Description The Infrastructure Analyst role supports the infrastructure hardware and software for the business application environment. Infrastructure support includes servers, storage, network and firewall. The requested work may include the installation, upgrade, support, monitoring, and optimization of infrastructure. Responsibilities: Monitors, troubleshoots and optimizes infrastructure performance Identifies and manages enterprise infrastructure performance bottlenecks Monitors, troubleshoots and optimizes hypervisor, operating system and middleware performance Maintains and upgrades the operating systems, software and middleware Maintains and upgrades the firewalls Maintains and upgrades wireless access solutions Responds to incidents and problems Administers patches according to Vulnerability Management Standards Performs backups and recovery Performs capacity planning Provides hardware maintenance support Makes installations on servers Oversees system operations Designs and implements middleware software, maintenance and support requirements Designs and develops interoperability testing of many component products Documents integration and middleware solution documentation Ensures consistent use of integration of application middleware components Documents infrastructure architecture and solutions Installs, maintains and upgrades infrastructure equipment Uses process improvement methods to manage work and streamline processes Other duties as assigned SKILL REQUIREMENTS/QUALIFICATIONS A clean criminal record check status will be required at the proponent’s expense prior to the successful Service Provider Resource(s) arriving onsite or working remotely. Maintaining a clean status is required throughout the Proponents contract. An enhanced background check, completed by Manitoba may be required on certain projects due to the confidentiality of the materials shared to the Proponent. If the proponent fails, they must rectify on their own cost and time. The following are minimum qualifications and/or experience for the delivery of the Services: Minimum five (5) years of experience installing and supporting hardware and software infrastructure in a corporate data centre environment Extensive experience with administering enterprise infrastructure equipment including: firewalls proxy servers network switches wireless solutions Windows servers Microsoft Exchange (on prem and Exchange Online) Ability to analyze and problem solve Familiarity with ITSM tools, knowledge of ServiceNow, is a plus Ability to work in a dynamic, fast-paced team environment Experience interacting with end users in a high profile environment Business and political acumen to operate in a high profile environment. #J-18808-Ljbffr