IN STORE CUSTOMER EXPERIENCE SPECIALIST - BOUTIQUE ROMA
Descrizione dell'offerta di lavoro
MAIN RESPONSABILITIES Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; Oversee and update the store calendar of events and appointments; Handle aftersales requests and delivery services; Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc; Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.
Bachelor’s degree preferably with a hospitality or fashion management focus; Fluency in Italian and English.
A third language will be considered an advantage; Professional background.
previous experience in similar positions, preferably in a luxury goods boutique or in hospitality; Proficient with Excel / IT tools; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements.
Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
Dettagli dell'offerta
- HERMES ITALIE S.P.A.
- 22/06/2024
- 20/09/2024
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