IMI CIB - IT SUPPORT SPECIALIST

Intesa Sanpaolo is the banking group leader in Italy.
Assisting more than 14,6 milion of retail customers through a network of  branches, it significantly supports the development of Companies and gives an important sustain to the country's growth.
The Group has a selected retail banking presence in Central and Eastern Europe, the Middle East and North Africa, with approximately  branches and 7.
 million customers in 12 countries.
Intesa Sanpaolo is also present in 25 countries in support of its corporate customers’ cross-border business.
It is looking for new qualified profiles who want to face demanding and challenging career path with the following requirements.
Scope and Purpose   Sound knowledge of policies & procedures   Drafting of User Manual & Documents Implement controls & checks on IT systems Ability to transform business Requirements into technical requirements.
Manage IT fixed assets and accessories (purchase and disposal, maintenance, record keeping, etc.) Handle IT-related reporting, requests and queries Handle staff access to the Branch’s systems  1st level help desk support (for desktops, laptops, printers, corporate handphones, internet, etc.)  Attend to problems regarding SIRE (IBM AS400 core banking system), SWIFT, etc., open incident tickets to Head Office Helpdesk and follow up Monitor and ensure the IT system health status and performance etc.
Ensure the operations of Voice Recording system Ensure the first level support of Trading platforms like Bloomberg, Reuters, IPC Dealer Phones etc.
Perform support/administration duty on system/networking infrastructure including server room facilities such as network patching, monitoring of UPS and cooling system, etc.
Perform daily reconciliation between various centralised systems (e.
.
Kondor +) Perform daily verification of market data after system input (e.
.
LIBOR) Manage hardware and software deployment with regular updates  Support the upgrade or testing of IT systems according to the instruction from HK Hub IT, Head Office or service providers Prepare and manage technical documentation and operation manual Perform standby duty after normal office hours when required  Coordinate with Head office for issues related to different systems and processes   Required Experience   5+ years of relevant experience in system administration and support, preferably in banking industry, sound knowledge of Tokyo IT compliance & regulatory requirements, Drafting policies & Procedures as per the requirement, documentation.
Competencies Required   Diploma or above in Computer Science, Information Technology or related disciplines Basic knowledge and understanding of network infrastructure such as  Switches, Routers, Firewall etc.
Understanding of Microsoft Windows Server and Active Directory.
Knowledge of MS SQL Server Programming in Excel (VBA, macros, ODBC connectivity) and automation under Windows and Unix (Red Hat) environments.
Profound Microsoft Office knowledge Good analytical and problem-solving skills.
Sound knowledge in Desktop support and incident management.
Knowledge of financial industry is preferred Microsoft certifications MCSE, MCSA  IT Certifications ITIL,CGEIT & other certifications will be an added advantage Knowledge of Power BI, Forms and Lists are preferable for development of workflow using Power Automate Everyone is an asset for our Group and that person could be you! Check out our job opportunities, apply and join our team!