ICT SENIOR ASSISTANT

Functional Responsibilities.
Under the overall supervision of the Supervisor of Digital solutions Support Unit, the ICT Senior Assistant is responsible for the following duties.
Summary of Key Functions.
-Desktop Administration and Configuration -Server Operations and Administration.
-Service Installation and Support -Procurement and Logistics -Service Coordination -Physical Requirements Expected Results.
1.
esktop Administration and Configuration -Ensure that the UN software distributions are being delivered correctly.
-Support on VM ware and Desktop VDI Services.
-Keep software distribution, scripting, testing and support services updated.
-Support in excecuting beta testing, production and post-production rollout.
-Support the Help Desk in 1st & 2nd level desktop troubleshooting.
2.
erver Operations and Administration.
-Provide the routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
-Perform monitoring of server systems.
-Provide 1st level support in the troubleshooting of server systems as directed and, If the problem persists, escalates to higher level in accordance with procedures.
-Monitor 24x7 operations of the assigned systems.
-Respond to requests from user offices and support the deployment/configuration of systems so as to conform to infrastructure standards.
-Collect various statistics on the performance and reliability of server systems for pertinent reports.
3.
ervice Installation and Support.
-Collect and logs problem calls or service requests in the automated tracking system with minimum delay.
-Attempt to resolve as many problems calls or service requests on initial contact according to guidelines.
-Schedule service requests and performs equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
-Provide support in diagnosis and resolving hardware, software, or connectivity problems with minimum delay.
-Provide step-by-step guidance to end-users on the use of standard systems.
-Escalate problems to the ICT Senior Assistant in accordance with established procedure; -Keep abreast of developments in technology both in the UN and in the industry in general.
4.
rocurement and Logistics -Receive, unpack, and inspect all incoming assets and enters assets and asset transactions into the automated inventory management system in accordance with established procedure.-Obey and enforce all security procedures.-Manage purchases under $.
-Manage the storage equipment in accordance with work orders and/or equipment condition.
-Monitor inventory levels and alert supervisor when low thresholds are reached.
-Keep abreast of developments in technology in the UN and in the industry in general.
5.
ervice Coordination -Cooperate with other areas of ITSD to facilitate completion of service requests.
-Support in the quality assurance procedures to ensure client satisfaction.
-Keep abreast of latest ITSD standards and technology.
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