HEAD OF GROUPS & EVENTS PLANNING – LONDON (MATERNITY COVER)

Company Description We are currently recruiting for a Head of Groups & Events Planning - London (maternity cover)  to lead our reactive London planning team here at The Hoxton.
London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly.
Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.
Job Description What you’ll do… Lead and manage the London Groups & Events Sales and Short Lead team from recruitment and induction, managing workload & resource distribution, through to training, development plans and reviews.
Build up close working relationships with the on-property Operations Teams in both Front of House and Food & Beverage, finding new solutions to ease communications across the teams and looking to bring in efficiency to all existing processes.
Maintain and share up-to-date knowledge on Groups and Events performance across all hotels against budget expectations, supporting to achieve where possible.
As a key part of the London commercial team, you’ll be collaborating with other departments to agree & implement strategies, drive results and ensure brand alignment, keeping The Hoxton one step ahead of the market.
Ensure the Hox client journey is always top of mind; think swift introductions, ensuring close and detailed cooperation with group & event organisers through the planning process, through to post-event follow ups.
Ensure up to date planning guidelines are in place & manage our Groups & Events offering to enable upsell opportunities, maximising revenue opportunities where possible.
Maintain an excellent level of knowledge of the local events scene in each Hoxton location and feedback any opportunities to explore.
Work closely with the London and wider European sales team to improve internal procedures, ensuring our systems are fully configured, enabling your team to operate efficiently.
Ensure our internal material – think GME bible, menus, BEOs, Group Memo formats are up to date and on-brand.
Get stuck in with everything you’d expect your team to and be ready to react to any curve balls that come your way – from client proposals to admin tasks, we’re an ‘all hands on deck’ team.
Qualifications What we’re looking for… Given the scope of the role, we’re looking for someone with at least 2 years’ experience in a managerial position.
You’re naturally very detail-orientated and approachable; others look to you for support and direction.
You’re a positive go-getter, looking to ‘make your mark’ on this department and passionate about delivering exceptional event experiences.
You’re confident under pressure and enjoy independent problem solving in a fast-paced environment.
You lead by example on organisational skills and able to manage your time when it’s in high demand.
You’re looking to motivate and lead a team that works hard, supports each other and has fun along the way.
You can nurture a team culture where team members feel empowered to make decisions and take responsibility for their workload and professional development.
Experience using DELPHI would be an advantage.
You’re looking for a challenge and a place where you can be you.
You’re not precious.
We leave our egos at the door and help get stuff done.
You’re up for doing things differently and trying (almost) everything once Additional Information What’s in it for you… Competitive salary 25 days holidays - pro rata (plus bank holidays), eligibility to part take in the company discretionary bonus scheme, pension, private medical and life insurance A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.