GROUPS AND EVENTS EXECUTIVE
Descrizione dell'offerta di lavoro
reporting directly to the director of sales & marketing.
we are looking for a candidate who has a passion for delivering great customer service and excellent communication skills.
principal accountabilities.
• handling and executing group bookings, solicit business, up-sell and maximizing revenue.
• conduct site inspection with potential clients.
• check on status of group bookings and update as appropriate • prepare monthly group summary reports on daily basis • create and distribute beo and grc to the departments involved.
• ensure group history is kept up to date and tracing of group bookings is maintained • keep the director of sales & marketing promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate • customize selling approach and up selling to client maximizing sales.
• working closely with sales team, revenue e reservation team.
• provide a defect free and memorable experience for all clients; to be known as the preferred hotel.
• maintain mutual understanding with all other hotel departments.
• keep and maintain the general filing systems as well as all other filings as designated.
• provide the highest standards of service without sacrificing quality.
• always maintain a professional image both in appearance/attire and conduct when dealing with the client and hotel ambassadors.
qualifications and experience required.
• previous experience in a similar role, at least 1 years, in hospitality business • fluency in italian and english.
preferred knowledge a third language.
• excellent organizational and interpersonal skills • strong customer orientation • excellent negotiation and problem solving skills
Dettagli dell'offerta
- Armani hotel milano
- 31/08/2024
- 29/11/2024
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