GROUP SALES MANAGER – US MARKET - FOUR SEASONS HOTEL MILANO AND TAORMINA

About Four Seasons.
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location.
Iconic elegance in Milan’s most fashionable neighbourhood..
A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District.
Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.
Location.
San Domenico Palace, Taormina, a Four Seasons Hotel About the role Four Seasons Hotel Milano and San Domenico Palace, Taormina – both iconic properties within the Four Seasons portfolio – are seeking a high-performing Group Sales Manager to oversee the US Market and Americas.
This is a unique opportunity to join a world-class sales team in a stunning location, promoting two of Italy's most prestigious luxury destinations.
What you will do As a Group Sales Manager, reporting to the Senior Director of Sales, you will focus on promoting and selling group business across the US Market and Americas.
Your role is critical in generating hotel and resort awareness through proactive sales activities, including direct calls, sales trips, fam trips, and attendance at tradeshows.
The successful candidate will possess an analytical mindset, exceptional negotiation skills, and the ability to make sound decisions while building lasting client relationships.
Key Responsibilities.
Build and strengthen relationships with key accounts to drive business and increase market share.
Leverage prospecting tools to solicit and secure new business for both properties.
Utilize Four Seasons programs, sales developments, Worldwide Sales offices, and customer events to maximize business opportunities.
Qualify and convert group leads to generate rooms and catering revenue, ensuring a positive RevPAR impact.
Create and execute detailed account plans for the assigned market to meet or exceed revenue targets.
Collaborate with internal teams to ensure seamless delivery of group experiences, including pre-arrival arrangements and event execution.
Conduct site inspections, sales calls, and fam trips to establish strong client relationships.
Maintain a competitive understanding of the luxury market and our comp set, ensuring our offerings remain compelling.
Ensure CRM hygiene through diligent account management in line with Four Seasons standards.
Contribute to sales strategy meetings, providing market insights and trends to influence decision-making.
Produce and execute quarterly and annual action plans, aligning with the company’s marketing and sales objectives.
Assist the Regional Director of Marketing and the Senior Director of Sales on strategic projects aimed at driving demand and revenue growth.
What you bring A minimum of 3–5 years of experience in a Group Sales Manager role, preferably within a cluster setup.
Proven and strong expertise in the US Market, LATAM and Americas regions.
Comprehensive understanding and experience with buyout requests, including the unique demands of such events.
Deep knowledge of the luxury/high-end market and the ability to navigate its unique nuances.
Excellent negotiation skills and a strategic mindset for decision-making.
Creative and innovative approach to identifying and capturing sales opportunities.
Fluency in English and Italian (reading, writing, and speaking).
Previous experience and/or understanding of Opera, Excel, Word, and PowerPoint.
What we offer.
Competitive salary and comprehensive benefits package.
Excellent training and career development opportunities with global potential.
Complimentary dry cleaning for employee uniforms.
Access to meals at our Employee Restaurant.
Engagement in Employee Experience initiatives, from themed parties to ESG events.
Participation in Employee Recognition Programs.
The opportunity to build a successful career with Four Seasons, a global leader in luxury hospitality.
Schedule & Hours.
This is a regular-term, full-time position based at the award-winning San Domenico Palace, Taormina, a Four Seasons Hotel.
Applicants must have the legal right to work in Italy and meet the required language proficiency criteria.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.