GLOBAL COMPLIANCE AND REPORTING - GLOBAL SERVICES MANAGER JOB DETAILS | EY

Contract management   Managing a number of GCR contracts, some with client interface and some in a supervisory service delivery role.
Proactively managing service delivery risk across those contracts through the use of issue  and risk logs and the implementation of escalation processes.
Developing and maintaining relationships with key contract stakeholders (internal and  external) across multiple jurisdictions and ensuring effective and timely communication.
Manage contract governance including adherence to agreed process and procedures   Manage contract reporting against service level agreements (SLAs) and key performance  indicators (KPIs) ensuring timely resolution of issues  Provide guidance and support to peers, colleagues and clients on contractual issues, and  oversee local fee and scope negotiations  Setting clear objectives and expectations for junior team members including day-to-day  responsibility for the management of offshore team members.
Finance  Reviewing budgets and resourcing requirements on a regular basis and supporting the  Global Engagement Leader in meeting the margin goals for the accounts.
Billing UK fees according to agreed contract billing schedule.
Quality and Risk Management  Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters,  overseeing implementation and adherence to agreed processes, procedures and timetables.
Liaising with Global and Tax QRM and legal teams in the resolution of client service  management issues.
Maintaining the specified contractual framework and supporting agreements for all engagements.
Detailed scoping and process assessments  Supporting a client understand full suite of compliance filings currently undertaken in  countries   Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls     Business development and proposal assistance  Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs.
This includes running global pricing exercises and being a part of  EY’s presentation team at client pitches.
Support development of client business case for change  Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients.
Compliance methodology  Sharing successful tools, techniques and approaches with other GCR team members;   Project managing small GCR development projects.
Skills and attributes for success    Strong client relationship management skills with ability to develop quality outputs to  clients   Negotiation skills, able to sustain opinion and handle challenges  Process design skills  Business development skills, able to identify and convert opportunities to sell work  Effective time management, ability to remain calm when under pressure to meet deadlines  Experience of coaching and developing more junior staff  Ensure delivery of quality work and take day to day leadership of delivery team  Change orientated with flexible approach  Innovative mindset with a focus on problem solving    To qualify for the role, you must have.
Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team   ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification  Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget.
A PRINCE2 qualification or similar would be beneficial.
Experience of managing international projects  Process and technology design skills  An undergraduate or post-graduate degree     Ideally, you’ll also have      Project management skills, plan and prioritize work, meet deadlines, monitor own budget   What we look for    Excellent communicator in a range of situations both written and oral  Enthusiastic and flexible attitude to work  Individual with an understanding of tax regimes  Ability to work across a range of projects and clients often with tight deadlines  Strong commercial and negotiation skills    What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward.
Here, you can combine global opportunity with flexible working.
The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.
Your recruiter can talk to you about the benefits available in your country.
Here’s a snapshot of what we offer.
Continuous learning.
You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you.
We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership.
We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture.
You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Please apply to this role only through the ‘Apply’ link (not through the local office).
Your application will then be routed to the appropriate recruiting team.
The exceptional EY experience.
It’s yours to build.
EY | Building a better working world    EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.