FLOOR SUPERVISOR SEASON 2025 - SPLENDIDO MARE, A BELMOND HOTEL

Splendido Mare, A Belmond Hotel, part of the LVMH Group, is a charming guesthouse in the heart of Portofino. Its celebrated restaurant, DaV Mare, embodies all the pleasures of piazzetta living through refined cuisine, curated in partnership with the 3-Michelin-star Cerea family. Awash with nautical spirit, our gem on the Italian Riviera celebrates the art of Ligurian living in its purest form. We are looking for a Floor Supervisor for the season to join our Restaurant team. The ideal candidate is passionate about hospitality and comfortable with challenges. He/She is willing to provide authentic and luxury experiences, demonstrating care, confidence, curiosity, and community. Reports to Restaurant Manager. Main duties & responsibilities: Anticipate guests’ needs and handle guest complaints, providing an excellent and personalized guest experience in line with our service standards. Cooperate with the Restaurant Manager for staff development; manage staff in everyday operations according to our standard and procedures. Maintain a professional relationship with guests and colleagues. Requirements: Effective communication, emotional intelligence, and adaptability. Collaboration: be a role model for teamwork, and proactively go out of your way to help others. Drive results: set clear goals and expectations and maximize resource allocation to achieve them. Global perspective: treat one another with respect and inclusiveness regardless of position, level, or background. Be capable of advising on best selling prices and review regularly according to the Restaurant Manager’s instructions. Other requirements: Minimum 3 years’ experience in the same role in the luxury hotel industry. Fluent in English and Italian; a third language is desirable. Experience preferably at an international level in a fine dining restaurant required. Exceptional customer service skills. Professional knowledge of Italian cuisine and Italian & International wines. HACCP certification. Benefits: We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 3, Floor supervisor. Start date: April 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido Mare and a career path. Monthly gross salary around € 2.300 based on seniority and skill level, separate payslip for 13°, 14° and TFR. Monthly welfare incentive based on quality goals + welcome bonus. Accommodation in our staff house including breakfast. Bus ticket as a benefit for the contract period; staff cantine. Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. Location: Italy, Portofino Department: Food & Beverage Employment type: Temporary Experience: Mid-Senior level #J-18808-Ljbffr