FLOOR SUPERVISOR

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of: Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms. Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures. Act like owners – taking the charge, leading by example and an immense sense of pride in their work. Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner. If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities. Location: The position is located at Aman Venice, Italy. Overview: The Floor Supervisor will assist the first and second Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to. Responsibilities: Ensures Housekeeping Attendants deliver the brand promises and provide exceptional guest service at all times. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Conducts quality checks on works done by Housekeeping Room Attendants. Ensures clean and complete arrival and occupied rooms in a timely manner. Reports and follows-up on repair and maintenance work. Conducts checks on Public Areas, F&B outlets, offices and toilets. Ensures scheduled periodic works are carried out. Ensures the punctuality and appearance of all Housekeeping Room Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. When managers are not present, participate in morning meetings of the Hotel and, consequently, report to superiors the issues covered. Qualifications: Work experience as a Housekeeping Supervisor or similar role. Hands-on experience with cleaning and maintenance tasks for large organizations. Flexibility to work various shifts, including evenings and weekends. Good communication skills, both written and verbal English. #J-18808-Ljbffr