FATTORINO FULL-TIME

Job Title: Housekeeping Porter – Facchino HSK (F/M/X)

ABOUT ORIENT EXPRESS
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ’Made in Italy’ way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.

ABOUT ARSENALE
Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.

ABOUT ORIENT EXPRESS LA MINERVA, ROME
Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express Hotel "La Minerva" at the end of 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge and majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldi Rinaldo, a disciple of Casanova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.
Our first Orient Express Hotel "La Minerva" is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities and impeccable service.

Job Description

Our Housekeeping Porters play vital role in maintaining constantly high cleanliness and tidiness in various areas of the hotels, ensuring that all areas are pleasant to create a comfortable and welcoming environment. The HSK Porters works closely with the Room Attendants under the guidance and supervision of the HSK Director, the Assistant HSK Director, the HSK Supervisor and the Floor Supervisors.
Key Responsibilities
- Clean and maintain assigned areas, including guest rooms, corridors, lobbies, public areas, and back-of-house areas, ensuring they meet established standards of cleanliness and hygiene.
- Vacuum, sweep, mop, and polish floors regularly to remove dirt, debris, and stains.
- Dust and wipe surfaces, including furniture, fixtures, windowsills, and baseboards, to maintain a clean and attractive appearance.
- Empty trash receptacles and replace liners as necessary.
- Clean and sanitize the changing rooms and the restrooms, including toilets, sinks, showers and countertops, replenishing supplies as needed.
- Restock housekeeping carts with clean linens, towels, toiletries and other supplies.
- Assist with the set-up of meeting rooms and event spaces, ensuring they are clean, organized and properly arranged.
- Respond to Guests’ requests for extra amenities or services promptly and courteously.
- Timely report any maintenance issues or safety hazards to the Floor Supervisor.
- Collaborate with other members of the housekeeping team and other colleagues to ensure efficient and effective cleaning operations.
- Follow established health&safety procedures and HSK guidelines to maintain a safe working environment and Hotel standards.

Qualifications

- High school diploma or equivalent is preferred.
- Previous experience in Housekeeping in a 5-star luxury hotel.
- Familiarity with cleaning equipment and supplies, as well as proper cleaning techniques, equipment and chemical usage.
- Good organizational skills with the ability to prioritize tasks and manage effectively the shift time.
- Constant attention to details and strong commitment to maintaining cleanliness and Hotel quality and hygiene standards.
- Flexibility to work different shifts, including weekends and holidays, as required.
- Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending and kneeling for extended periods.
- Good communication skills to interact with Guests, colleagues, HODs and supervisors in a professional and courteous manner.
- Ability to work independently and as part of a team in a fast-paced environment.
- Good knowledge of health and safety regulations related to housekeeping operations.
- Ability to communicate, understand and follow instructions in Italian and English.
- Legal right to work in Italy.