ENGAGEMENT MANAGER, PROFESSIONAL SERVICES

The Professional Services Team is looking for a Engagement Manager.
As Engagement Manager you will lead complex transformational projects with autonomy and discretion, often involving multiple Amazon and customer teams.• You will help customers define target business outcomes and related work streams, and then own and drive the subsequent projects end to end across several work streams to consistently exceed these goals.• You will drive projects, starting with the customer required outcomes, then setting up an effective work framework for the combined AWS and customer team, driving the prioritization and planning, enforcing an effective governance structure, managing customer expectations and proactively handling risks, in order to deliver solutions tied to the customer business objectives.• You will communicate in an effective way with AWS team members and stakeholders, as well as with customer counterparts including executive level.• You will excel at maintaining customer relationship and will drive required negotiations during project delivery.• You will create, apply and improve frameworks, methods, best practices and artifacts that deliver prescriptive guidance to customers, and publish and present them in public forums.
WS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
bout the teamDiverse ExperiencesAmazon values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
hy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
ork/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
nclusive Team CultureHere at AWS, it’s in our nature to learn and be curious.
Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
entorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.