DI APPLICATION MAINTENANCE SPECIALIST

Gruppo Montenegro is an international company with an Italian heart, operating in the Spirits and Food industry. We produce and commercialize premium products with strong brand equity and significant cultural relevance Amaro Montenegro, Vecchia Romagna, Select aperitivo, Bonomelli infusions, Infrè decaf tea, Cuore functional food, Cannamela spices, Polenta Valsugana, Catarì Instant Pizza to mention a few.

Icons of the “Made in Italy”, our brands are the result of the constant pursuit of excellence, respect for tradition and attention to product quality and sustainability, all values that have defined Gruppo Montenegro since its foundation in 1885.

Gruppo Montenegro is an organization committed to equality and inclusion to drive our business results and create a better future, every day, for all our employees, consumers, partners, and communities. We believe an inclusive culture allows us to match our growth ambitions and drive inclusion across the business.

Our Digital IT department is seeking an IT Application Maintenance Specialist (AMS) with a strong background in SAP and / Or Salesforce.doc to manage application and technical support. This role involves handling incidents, problems, and change requests related to our software. As an AMS specialist, you will work within a team of three colleagues to diagnose problems, restore system functionality, or escalate issues to third-level support when necessary. The AMS specialist is responsible for keeping users informed about the status of their issues and reporting when the service has been restored. The AMS specialist handles user tickets to provide solutions, identifies the root cause of issues, and recommends measures to prevent recurrence.

Main Tasks & Responsibilities

Incident Management: Diagnose and resolve issues to restore normal service operations as quickly as possible.
Problem Management: Identify root causes of recurring issues and recommend solutions to prevent future occurrences.
Change Management: Implement and manage changes to the IT environment, ensuring minimal disruption to services.
User Support: Keep users informed about the status of their issues and provide timely updates until resolution.
Collaboration: Work within a team of three colleagues to troubleshoot and resolve issues, escalating to third-level support when necessary.
Ticket Handling: Manage user tickets efficiently, ensuring all issues are logged, tracked, and resolved in a timely manner.
Continuous Improvement: Proactively seek and implement solutions to reduce the number of user tickets by identifying trends and areas for improvement in the system.
The profile requires

Soft Skills:

Excellent team management skills.
Empathy with users, patience, and understanding.
Strong investigation and diagnostic skills.
Excellent service delivery skills.
Attention to detail.
Proactive approach.
Ability to work under pressure and meet tight deadlines.
Technical skills:

Technological skills related to IT applications.
Basic SAP customizing skills.
Knowledge and experience with the S/4 HANA suite is valued
Proficiency in speaking, comprehending, reading, and writing in both Italian and English.
Knowledge of main processes in manufacturing companies, particularly in the Fast-Moving Consumer Goods (FMCG) industry.
Knowledge and experience with the Salesforce.com suite is valued.
Technological skills related to basic IT equipment.
If you think you are a good match, but don't necessarily meet every single point above, please still apply. We'd love to consider you and see if you could be a great fit!

What we offer you

An idea acceleration mindset, where your ideas and opinions matter;
Performance Management and Development System designed to accelerate your growth;
Smart working and flexible working hours;
Break areas where you can relax, socialize and enjoy our products;
Free access to our canteen;
Additional Insurance policies;
and the list goes on…
 

How our recruitment process looks like:

If you are in line with listed requirements you will be contact by a member of the Talent team for a phone interview or a video interview to record. The standard process will involve two different steps of interviews with human resources team and Line Managers.

A logic-behavioural test, for some specific roles, could be required.

Gruppo Montenegro is an organization committed to equality and inclusion to drive our business results and create a better future, every day, for all our employees, consumers, partners, and communities. We believe an inclusive culture allows us to match our growth ambitions and drive inclusion across the business.