DESTINATION STAFF

POSITION SUMMARY / ESSENTIAL FUNCTIONS Guest Experience • Meets and exceeds guest expectations and ensures complete guest satisfaction • Provides guests with port and tour information • Distributes tour tickets and escorts tours • Socializes with guests when time permitting • Demonstrates genuine concern for guests’ well-being at all times • Proactive approach to problem solving Operational and Administrative • Assists Destination Service Manager with all administrative aspects of the tour office • Assists with the maintenance of an updated and accurate filing system for reference • Responsible for sale of tours and private arrangements • Responsible for dispatch of tour buses and private cars • Assigns tour escorts • Coordinates other requirements for tours (water, lunch boxes etc.) • Makes port descriptions, booking forms • Responsible for organization of guest debarkation briefings • Distributes internal tour information • Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office Finance • Onboard sales of tours Training and Development • Assists Destination Services Manager with the induction of new destinations staff • Completes, participates and promotes the Signature Service Training Program • Incorporates Signature Service standards of behavior in daily work in the areas of.
o Creating memories and positive experiences for guests o Presenting yourself professionally o Anticipating guest needs o Completing guests requests and needs o Handling guest challenges o Improving the guest experience Social • Maintains positive relationships with colleagues • Respects the privacy and rights of colleagues • Promotes cooperation and teamwork Safety • Monitor the practical application of the Company's policy, procedures and instructions.
• Immediately report to the Master any instances where the vessel is unable or fails to Comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement.
• Participate in crew and passenger safety drills according to instructions from ship’s command • Complies with company safety and pollution prevention regulations QUALIFICATIONS / REQUIREMENTS • Systems required - MS Office Suite (Word, Excel, PowerPoint), Fidelio or Otalio • Previous experience in travel industry either as Destinations Assistant / Shore Ex on cruise ship or tour escort required *** SHIP EXPERIENCE REQUIRED *** EDUCATION • High School Diploma or foreign equivalent is required ATTRIBUTES • Excellent administrative skills, well organised and perform well under pressure • Strong leadership skills and practice "leadership by example” • Ability to work in an international environment • Maintain the highest standards of Customer Service/Guest Relations • Dependable and reliable, good time management skills • Passionate about hospitality and customer service driven • Must have a professional appearance and good hygiene • Respect for all co-workers and guests, excellent social skills • Able to work 7 days a week on-board for minimum 6 months • Demonstrate positive behaviours; smiling, being polite and courteous • Able to develop a camaraderie with team members • Ability to live in close quarters, share limited space with other cabin-mates