DESKTOP ENGINEER

We are a technology business operating in the global energy sector. ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower. That is where you come in. As a Desktop Engineer, you’ll be responsible for supporting colleagues across the company both remotely and physically to resolve a breadth of IT related challenges. This will range from hardware & physical network support to improvement of desktop related processes across the organisation. You will be expected to have a decent degree of technical knowledge, able to troubleshoot & resolve a variety of device issues to keep our team on their feet. You’ll also be comfortable working with a variety of individuals and companies such as suppliers and software support to help accomplish our goals as a company. As an office-based role you will be supporting to develop the desktop function within ENSEK to the next level, documenting process & procedures & generally demonstrating excellence both personally and within the wider team. Key Responsibilities: -You will provide customer focused support to colleagues, debugging more complex issues & supporting a self-service approach · -You will support the office throughout the week, providing confidence of working equipment & a high quality office environment · -You will document Standard Operating Procedures for knowledge sharing purposes and contribute towards the development of the team · -You will support the ordering of IT equipment, and the asset management associated · - You will support security operations within the business, helping to ensure our adherence to audit requirements where appropriate & supporting security features installed on our end user devices · A natural problem solver, rationally analysing and questioning the information you have been given and working through a problem logically to arrive at a solution · -You have a background in technical desktop skills, such as Azure administration / network management & hardware diagnostics · -Disposition for learning new skills and techniques for process/ technical support · -Comfortable with being able to offer support for technical issues a user may experience in their operating system, and the physical aspect of desktop support · - Adept at writing documentation to map Standard Operating Procedures for knowledge sharing · -Ability to drive and respond quickly to changing demands · -Comfortable working in a combination of independently and as a team · - A genuine desire to want to take pride in work, and striving for excellence Flexibility We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. There will be a requirement to attend our Nottingham office and d ependent on your role to attend client sites. Benefits 33 days holiday including 8 bank holidays. Option to buy or sell 5 extra days per year. An extra day off for your birthday. 2 days per year for volunteering Vitality health insurance. Death in Service at 3x Salary Prioritised mental health support in house and externally. EAP In Person Engagement Events Option for salary sacrifice pension Added Incentives with Vitality 50% Off Virgin Active membership. Heavily discounted Apple watch. Regular health & fitness checks. Café Nero coffee each week. 25% off healthy food at Waitrose. Free cinema tickets.