CUSTOMER JOURNEY EXPERT QA ENGINEER

Job Description : You will be responsible to implement test plans to ensure verification of functional and technical requirements maintaining high quality levels, respecting test and release processes and facilitating the evolution of test discipline according to IT guidelines and targets. You will work with different company departments to implement test programs, improving the test process and spreading the culture of quality. Main Activities and Responsibilities Estimate test tasks in terms of time, cost, and constraints; Organise the testing process of the various initiatives such as plans activities, defines staff and organises their tasks, monitoring times, costs and results, communicates progress with the tools available, managing criticalities and reviewing work plans; Communicate issues detected by defect management process; Identify and implement tactical and strategic improvement actions; Facilitate team work, providing continuous feedback and identifying improvement actions and discuss risks within your squad; Define and measure test process KPIs; Work with third parties according to models of relationship; Manage the test process for projects of all sizes and complexity. Required skills Minimum 5 years of experience in software testing; Knowledge of Azure DevOps + Azure Test Plans or other tools for test management; High capability in writing SQL queries for test data preparation; Knowledge of tools to test SOAP/REST interfaces such as SoapUI, Postman, JMeter; Englishlanguage (minimum B1 level); Agile methodology; Knowledge of banking world; High skill in managing data and communicating results to facilitate decisions; Collaboration, empathy and clarity in establishing contracts and rules with other teams; ISTQB Certification (Test Foundation Level). Desired skills Knowledge of Profile core banking system; ISTQB Certification (Test Manager Level); Experience in test automation field; Experience in coordinating QA teams or service management. About ING I NG offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. #doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply now! The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Super flexible smart working Competitive base salaries and performance based bonuses Diverse cultures & Innovative mindsets International Environment Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it #doyourbirthday! And of course we can’t forget: free water & coffee at the office! Our Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. #J-18808-Ljbffr