CUSTOMER EXPERIENCE, OPERATIONAL EXCELLENCE SPECIALIST
Descrizione dell'offerta di lavoro
Work closely with CX, other Supply Chain functions and Commercial to ensure business rule alignment and adherence o System key user for SAP, SAP interfaces, Order Cockpit 2.
.
System maintenance and support o Lead and support process and system troubleshooting for Customer Experience o Knowledge retention - ensure regular review of process documentation o Focus on process and system improvements and automations to support day-to-day activities of Customer Experience o Automation of order entry i.
., BOT, EDI, My.
elanese (process set-up, monitoring and error resolution) o Link between IT and system users to translate business requirements o Support projects as process and/or system specialist o Leader for small projects o Support development of training material o Trainer for “Train the Trainer” concept o Experienced system tester who can also develop test scripts and leads test cycles i.
., SIT, UAT Qualifications Skills.
o Business experience in Customer Service (minimum 5 years experience) o Logistics experience desirable o System Know-how.
SAP, SAP interfaces, Order Cockpit 2.
o Strong working knowledge of Microsoft Office o Advanced process thinking and documentation skills o Problem-solving and hands-on mentality o Agility and conflict-solving skills o Positive change mindset and ability to motivate users to embrace change o Stakeholder management including ability to network and be a strong team player Tools.
o SAP, SAP interfaces, Order Cockpit 2.
o Ticketing system
Dettagli dell'offerta
- Imprecisato
- Imprecisato
- 17/06/2024
- 15/09/2024
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