CUSTOMER ANALYTICS AND VISUALIZATION MANAGER

Johnson & Johnson is currently seeking a Customer Analytics and Visualization Manager to join our MedTech Education team located in Cincinnati, OH, New Brunswick, NJ, Raritan, NJ, Raynham, MA, Irvine, CA or West Chester, PA.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.
nj.
om/.
  In this role, you will have the opportunity to drive strategic data visualization projects, decision-making data model builds, and optimize educational impact data initiatives within our MedTech education department.
You will be responsible for enabling large data sets from multiple systems and sources to provide actionable insights across multiple facets of our operations.
This is a unique chance to create a significant impact and improve organizational decision-making through data-driven insights.
Key Responsibilities.
Conduct in-depth analysis of data related to educational programs, learner engagement, and KOL/Faculty management.
Produce regular reports with clear visualizations that optimally communicate important performance metrics and practical insights to the education department and senior management.
Identify trends, patterns, and areas for improvement through thorough data analysis.
Train and support team members on data analysis and reporting tools.
Gather, structure, and analyze data from multiple sources, presenting the results in a secure, usable format.
Provide insights and recommendations to support strategic decision-making.
Build reliable, accurate, and cross-matched reports for data research, troubleshooting, and data audits.
Design and build interactive dashboards that offer real-time insights into the efficiency and effectiveness of educational programs.
Tailor dashboards to address the unique requirements of educators, administrators, and interested parties.
Ensure data accuracy and integrity in all dashboard visualizations.
Evaluate the effectiveness of education campaigns targeting educational institutions and medical professionals.
Evaluate important factors like the impact on education, engagement with customers, and effectiveness of training.
Provide recommendations for optimizing education strategies based on performance data.
Analyze user behavior on educational platforms or learning management systems.
Understand how users interact with educational content, identify engagement patterns, and optimize user experiences.
Collaborate with the education department to improve learning materials based on user feedback and behavior insights.
Conduct market research to identify trends in medical education and technology.
Analyze competitor activities and market positioning to inform education strategies.
Provide insights into potential opportunities and threats in the medical technology education space.
Ensure compliance with data protection regulations and industry standards.
Implement data governance policies to maintain data quality, security, and privacy.
Collaborate with Johnson & Johnson technology teams to develop effective strategies for data management within the education department.
Collaborate closely with Health Care Compliance, J&J Technology, Commercial Excellence, customer education and capability teams to align with overall company goals.
Provide data-driven insights to support decision-making across different departments and improve overall company performance.
Qualifications Qualifications.
Education.
Bachelor’s degree required.
Coursework focused on Business Analytics, Data Visualization, Data Science, Computer Science, Information Technology, or a related field is preferred, however, equivalent experience will also be considered Master's degree or equivalent experience in Business Analytics, Data Visualization, Data Science, Computer Science, Information Technology, or a related field is preferred Experience and Skills.
Required.
Proven experience in analytics and reporting roles, preferably in the healthcare or medical education sector Strong leadership skills with the ability to manage and mentor a team of data analysts Proficiency in using tools for data visualization, creating dashboards, and implementing effective data management techniques Advanced analytical skills with the ability to interpret sophisticated datasets and derive meaningful insights Understanding of data governance principles, compliance requirements, and data security protocols Effective communication and presentation skills to collaborate with a diverse range of individuals Strong proficiency in data visualization tools such as Tableau, Power BI, or similar platforms Preferred.
Experience with scripting languages for data manipulation and visualization (e.
., Python, R, D3.
s) Knowledge of UX/UI principles for crafting intuitive and effective data visualizations The anticipated base pay range for this position is $ to $.
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:  Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year For additional general information on Company benefits, please go to.
https://www.
areers.
nj.
om/employee-benefits   This job posting is anticipated to close on July .
The Company may however extend this time-period, in which case the posting will remain available on https://www.
areers.
nj.
om to accept additional applications.  At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity.
That starts by creating the world’s healthiest workforce.
Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.
areers.
nj.
om For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day.
Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world.
Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve.
Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
#LI-MK2