CRM OPERATIONS ANALYST

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Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation.
By building innovative solutions and futureready capabilities, we are meeting the need of patients, our people, and the planet.
In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
At Takeda’s ICC we Unite in Diversity Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backrounds and abilities they bring to our company.
We are continuously improving our collaborators journey in Takeda, and we welcome applications from all qualified candidates.
Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.
The Opportunity   As a Veeva and Salesforce Operations Analyst you will be responsible for support and maintenance of CRM products.
You will support end-user requests, troubleshoot and maintain the platform, deploy patches and develop small enhancements.
You will support the product development to ensure the platform stability, maintainability, security and performanc e.
You will contribute to development of a cutting-edge platform that empowers our organization's digital capabilities for Patients and Healthcare Professionals.
Responsibilities   Work with end-user requests – capture, analyse, deliver and communicate with the customers   Troubleshoot platform incidents and problems   Document changes according to Takeda procedures   Following Veeva CRM and Salesforce best-practices monitor the platform and take corrective actions when the observed metrics are outside the normal range   Develop, unit-test, integration- test and deploy small enhancements.
Collaborate with product team  to craft clear user stories, design  tests, and continuously deliver product enhancements.
Document every aspect of the enhancement as reference for future maintenance and upgrades.
Use agile engineering practices and various software development technologies in the Veeva CRM environment to rapidly develop creative and efficient solutions that enhance the customer and employee experience.
Suggest non-functional improvements to the CRM products to the product team and collaborate with the product team on defining non-functional capabilities of the product   Deploy vendor patches and hotfixes, ensure proper testing of them in the non-production environment.
Suggest ideas for continuous improvement and work with the team on their implementation     Skills and Qualifications   Bachelor’s degree in computer science, systems analysis, product management or a related study, or equivalent experience.
1 + years of experience operating software focused on Veeva CRM with orientation towards or aptitude to learn Salesforce - based technologies.
Experience with IT S ervice M anagement framework, and tools like ServiceNow   Familiarity with Ji ra tools is a plus   Development experience on Veeva CRM or Salesforce platform is a must     Ability to continuously enhance own skills.
Ability to write and speak in the English language.
What Takeda Can Offer You   Takeda is certified as a Top Employer, not only in India, but also globally.
No investment we make pays greater dividends than taking good care of our people.
At Takeda, you take the lead on building and shaping your own career.
Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
Benefits   It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career.
Amongst our benefits are.
Competitive Salary + Performance Annual Bonus  Flexible work environment, including hybrid working  Comprehensive Healthcare Insurance Plans for self, spouse, and children  Group Term Life Insurance and Group Accident Insurance programs  Health & Wellness programs Employee Assistance Program  3 days of leave every year for Voluntary Service in additional to Humanitarian Leaves  Broad Variety of learning platforms    Diversity, Equity, and Inclusion Programs  Reimbursements – Home Internet & Mobile Phone  Employee Referral Program  Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)    About ICC in Takeda   Takeda is leading a digital revolution.
We’re not just transforming our company; we’re improving the lives of millions of patients who rely on our medicines every day.
As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
#Li-Hybrid     Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time