CRM MARKETING ASSOCIATE

Get started with your online application. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. The role We’re looking for a Junior CRM Associate in the Deliveroo Italy marketing team, that will report to the CRM Manager in Italy, to help plan and implement marketing activities on all our CRM properties (e-mail, in app placements and contents, etc.). This role will work closely with the rest of local and global marketing teams, strategy and commercial teams to implement best-in-class campaigns that deliver against our business goals. A successful candidate will be an entrepreneurial, independent and hands-on brand-builder. S/He will have a passion for all things marketing related, growth and loyalty campaigns, e-commerce mechanics and have a natural ability to think strategically to solve business problems. S/he will be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big, while paying careful attention to details. Responsibilities To make us the most known and relevant food delivery service in Italy, the role will be responsible for: Implement direct marketing channels (email, push, in-app popup) to support goals. Design in-app banners to convey the proper offer for users. Implement our CRM agenda with local and national campaigns in order to drive repetition and build customer loyalty. Track all activities to report results to the CRM Manager and other relevant stakeholders to drive our test & learn approach to better understand the impact of our activities and drive continual improvements. Work closely with colleagues across several countries to ensure alignment. Monitor and analyze main KPIs to improve strategy. Requirements 1 year of experience in marketing, growth marketing, CRM departments or marketing agencies running successful insights-led marketing campaigns. Experience and ability to demonstrate working with CRM tools and HTML. Highly skilled in English language, both written and spoken. Detail-oriented executor, skilled at planning, organizing, prioritizing and executing simultaneous projects and activities. A self-starter attitude that’s comfortable with constant change and enjoys working in a fast-paced environment. Nice to have: competencies with Figma tool, Looker tool. Life at Deliveroo We are a growing team, with a large impact, looking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them. Benefits and Diversity At Deliveroo we know that people are the heart of the business and we prioritize their welfare. We offer great benefits in areas including health insurance, dental insurance, life insurance, family, finance (pension), community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. Benefits Overview Food Free Deliveroo Plus subscription (or equivalent). Monthly team lunches and opportunities to try new foods. Work Life Flexible working hours and location flexibility. Competitive Parental Leave Policy. Work-from-home kit. Employee Assistance Programme. Roolearn platform, giving you access to content from leading L&D providers. Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more. Compensation We aim to pay every employee competitively for the role they are performing in their respective location. Every employee is eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success. Equity We award equity to our senior employees, giving them ownership in Deliveroo and a share in our success. Time to Recharge Annual leave and public holidays (increases with tenure). One paid day off each year to volunteer or support a charity of your choice. #J-18808-Ljbffr