COMMUNITY ASSOCIATE

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. About the Opportunity As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team. Your work will help WeWork to achieve the following: Build a welcoming and collaborative community environment amongst our members through events and building relationships. Ensure that your building is fully operational and processes are running efficiently. Drive growth and promotion of WeWork-provided service offerings. Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. All of this while illustrating WeWork’s core values and working towards achieving our mission. In this role, you’ll: Front Desk Management: Cover the front desk during the building’s set business hours and be an on-site point of contact. Greet members and guests with a warm and welcoming demeanor. Ensure all visiting guests are in accordance with WeWork's guest policy. Learn the names of members and guests to facilitate a sense of Community. Anticipate member and guest needs before they arise. Ensure building-specific forms are up to date. Keep the front desk clean and organized. Notify members of food deliveries and couriers. Answer questions from members and guests related to the building. Events and Membership Engagement: Provide feedback on programming types and evaluate events. Celebrate members’ successes and milestones through gifts and notes. Distribute necessary info to promote events. Ensure operational requirements are met for each event. Input notes about Members into the system. Identify and execute opportunities to connect members. Know and recommend local services. Engage members on the WeWork member network. Communicate, inform, and update members on building issues. Building Operations and Management: Receive, process, sort, and organize all mail. Locate and issue post via the regional system. Keep the mailroom organized and clean. Return unidentified mail after 30 days. Ensure courier parcels have correct details for scheduled pick-ups. Investigate and resolve 'lost' packages. Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed. Review location and usage of Emergency Equipment. Provide support for an automated coffee machine. About You We’d love to hear from you if you meet the qualifications below: College graduate with a four-year degree preferred, but not required. Customer service and/or sales experience a plus. Must have strong verbal and written communication skills. Outstanding interpersonal and multitasking skills. Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion. Passion and understanding of WeWork’s mission and values. Proficient in basic computer skills. Life at WeWork Being a WeWorker is more than just a job. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas and explore new ways of getting things done. We ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon any protected characteristic under the law. #J-18808-Ljbffr