CLUSTER DIRECTOR OF OPERATIONS - FRANCHISE

Job Requirements We are recruiting for a  Cluster Director of Operations  for Chia Laguna Resort, which is composed of three hotels.
Conrad Chia Laguna Sardinia,  Baia di Chia Resort Sardinia Curio Collection by Hilton  and the 240 room  Hotel Village.
Conrad, is one of three luxury brands within Hilton, catering towards the Smart Luxury mindset, and offering it\us guests intuitive service, infinite connections and a world of style.
Curio is a 5-Star collection of hotels that are hand picked for their distinct character and personality, catering towards today\us travelers that are looking for unique and memorable hotels that offer distinct and authentic experiences.
As a Cluster Director of Hotel Operations, you will be responsible for managing daily hotel operations in the continuing effort to deliver the brand promise, creative and outstanding guest service as well as financial objectives.
Work Experience Specifically, you will be responsible for performing the following tasks to the highest standards.
\u00B7 Lead and manage daily hotel operations including, but not limited to seasonal and strategic planning, hotel budgeting and forecasting, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital and property improvement plans, responding to guests inquiries and concerns, and coordinating the necessary internal team communication schedule.
\u00B7 Oversee service quality, guest satisfaction and brand standards compliance, including the implementation of Forbes 5-star service protocol and Hilton Quality Assurance standards.
\u00B7 Drive and guide financial performance based on established objectvies.
Identify operational performance, productivity and efficiency opportunities, and implement measures to maximize their impact.
\u00B7 Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution.
\u00B7 Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, regular 1-to-1 feedback sessions, leadership coaching, professional career development, conducting annual PDR\us (personal development reviews) and delivering recognition and reward.
What will it be like to work with a Hilton Brand?   Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision  \u201Cto fill the earth with the light and warmth of hospitality\u201D  unites us as a team to create remarkable hospitality experiences around the world every day and, our amazing Team Members are at the heart of it all!   Since being founded in , Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values.
\u00B7  Hospitality  - We're passionate about delivering exceptional guest experiences.
\u00B7  Integrity  - We do the right thing, all the time.
\u00B7  Leadership  - We're leaders in our industry and in our communities.
\u00B7  Teamwork  - We're team players in everything we do.
\u00B7  Ownership  - We're the owners of our actions and decisions.
\u00B7  Now  - We operate with a sense of urgency and discipline Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee.
The franchisee controls all aspects of the hotel\us employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website.
If you accept this position, you will be employed by a franchisee and not by Hilton.
You will not be eligible from compensation or benefits from Hilton.
You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.