CLIENT SUCCESS MANAGER - HIGH TECH

Description Who we are Are you looking for a dynamic career with excellent advancement potential at a global market leader? If so, consider Gartner, the world's leading research and advisory company.
Gartner delivers the technology-related insight necessary for our clients to make the right business decisions, every day.
  What we do Gartner partners with C-suite executives across all industries to provide market research and best practices and advisory services, enabling them to address their business-critical decisions through data-driven research.
Gartner has experienced almost a decade worth of double-digit growth, which demonstrates how Gartner has succeeded in helping businesses navigate their mission-critical priorities.
In the Client Success Manager (CSM) role, associates are responsible for solving sophisticated and complex business problems by applying logic to large client projects and develop creative approaches to solve those tough client problems leveraging the entire breadth of Gartner resources.
In addition to these complex job duties, the associate will also collect feedback to write a roadmap for IT development of an application or tool, interview their clients within an assigned territory about the value they are getting and investigate opportunities to gain more value from their Gartner service, as well as study growth and retention by working with large data sets to identify insights.
  What you’ll do Work with Senior and C-Level clients of tech companies in a client service role while identifying opportunities to improve the role and client experience.
Bring product management expertise and link how Gartner can help clients throughout their product lifecycle Understand and capture how the client measures value and ensure this is over delivered throughout the life of the contract.
Drive continues client partnership by understanding client’s mission critical priorities, map to Gartner’s best resource capabilities and prioritize immediate needs.
Provide proactive engagement with client at strategic level; owning and maintaining forward-looking engagement plans by leveraging Gartner’s deliverables and product capabilities.
Liaise between Gartner and all members of the client’s team to ensure the seamless support of team-level strategic initiatives Collaborate with other service delivery teams to handle the most difficult situations to ensure we deliver significant value to clients What you’ll need 5+ years’ work experience in account management, business analytics or product management role Minimum Bachelor’s degree with a specialty in either Technology, Computer Science/Engineering or MBA as plus Preferably experience in remote delivery and phone interaction with clients Able to problem solve with and influence C-Level clients.
Native level Japanese and business level English language skills Who you are Positive attitude towards KPIs and targets Evidence of over-achieving goals (top 20% performer) Show a proven track record of excellence Well defined time management and organizational skills Demonstrated intellectual curiosity/inquisitive nature Technology knowledge Demonstrated ability to work well under pressure and good time planning Excellent verbal and written communication skills Logical thinking mindset #LI-MC7 Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.  In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by calling Human Resources at + or by sending an email to  .
Job Requisition ID.
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link.
https://jobs.
artner.
om/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.