CLIENT SUCCESS MANAGER

Description About the role.
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment.
Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business.
They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do.
Build, develop and manage relationships with a variety of clients, ranging from senior IT leaders to general managers, CEOs and product and product marketing leaders in the High Tech industry in Japan, ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth Bring product management expertise and link how Gartner can help clients throughout their product lifecycle Introduce Gartner services and capabilities to new clients and communicate value to decision makers Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients Conduct regular reviews of client book of business looking into performance and key client engagement metrics What you will need.
3+ years relevant professional experience Proven track record of success fueled by a passion for delighting clients Strong communication, collaboration, prioritization, critical thinking, and influencing skills Native level of Japanese and fluent level of English language preferred Bachelor’s degree preferred Who you are Positive attitude towards KPIs and targets Evidence of over-achieving goals (top 20% performer) Show a proven track record of excellence Well defined time management and organizational skills Demonstrated intellectual curiosity/inquisitive nature Technology knowledge Demonstrated ability to work well under pressure and good time planning Excellent verbal and written communication skills Logical thinking mindset #LI-AT4 Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.  In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
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artner.
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