CLIENT STYLE ADVISOR, RINASCENTE MILAN

Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. Overview: You will act as an ambassador for the brand in our Rinascente Milan store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus, creating and maintaining loyalty to both the store and the brand. Your Mission: Provide excellent service through continued commitment to our service values and standards. Know and achieve your, and the store's daily, monthly and annual sales targets. Demonstrate knowledge and understanding of different sales techniques, for example cross-selling, to drive your sales and KPIs. Maintain an understanding of current products, trends, and collections, ensuring that clients are informed and aware. Handle customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. Understand all policies, procedures, and compliance. Ensure that all relevant procedures and policies are understood and carry out work according to those standards. Presentation must be in line with the company's uniform and grooming standards. Understand and align with PCI compliance policy and regulations, consistently. Adhere to Security and Health and Safety regulations. Replenish stock and maintain high standards of merchandise and product presentation. Maintain your designated 'area of pride'. Support the store with cycle counts and during bi-annual inventories. Support with the processing of shipments and transfers, in line with the relevant procedures. Perform additional ad hoc duties as necessary within the defined levels of responsibility and accountability of the Client Style Advisor role. Your Talent: Excellent communication skills. Italian and English are required; other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic). Sales experience ideally within a luxury brand and/or fashion retail. Experience in a customer service role with face-to-face customer contact. Ability to adapt to frequent change and a high-pressure environment. Ability to initiate contact and communication effectively. Motivated by being a great teammate with a common goal. Strong clienteling skills and experience. We welcome people with disabilities and endeavor to make reasonable adjustments. If you require such adjustments, please let us know within 48 hours of your interview. At Stella McCartney, we like to be bold. For us, this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity, and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard, and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine. #J-18808-Ljbffr