CLIENT SERVICES AND SUPPORT ANALYST- MILAN
Descrizione dell'offerta di lavoro
Client services operations manages incident and delivers excellent and cost efficient operational services to ensure customer satisfaction, risk management and compliance.
Key Responsibilities Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients Candidate Competenze ed esperienza Profile/ Key Skills Strong financial background and a good knowledge / understanding of the various activities of Euronext direct & indirect client base.
Prior relevant Client Services experience * High standards of service delivery to clients and ability to create strong relationships Strong analytical and organization skills and problem-solving attitude Experienced with project management and ability to monitor Strong verbal communication skills both internally and externally Completa l'offerta Great opportunity of professional growth
Dettagli dell'offerta
- Page Personnel - Italia
- Tutta l'Italia
- Imprecisato - Imprecisato
- 09/11/2024
- 07/02/2025
Com and you can also follow us on our social media on facebook, instagram and linkedin... creativity, excellence, and respect are the values that guide our work... at majorel we are committed to equal opportunities between men and women... job responsibilities respond to customer requests in a professional......
Com and you can also follow us on our social media on facebook, instagram and linkedin... creativity, excellence, and respect are the values that guide our work... at majorel we are committed to equal opportunities between men and women... job responsibilities respond to customer requests in a professional......
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