CLIENT MANAGER

Country: Peru Job Family: Commercial For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees. Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently, we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients, we pursue one goal: Growth from Knowledge! Job Description As Client Manager, you will have the following key accountabilities: Be the primary point of contact and build long-term relationships with customers. Develop a trusted advisor relationship with a complete understanding of client’s needs. Strategic plan to improve client results. Negotiate contracts with clients and establish the timeline of performance. Collaborate with the sales team to onboard and integrate new clients and develop existing client relationships, maximizing profit by up-selling or cross-selling. Manage communications between clients and internal teams. Work with the operations team (quotations managers, project managers, etc.) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met. Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possibly use in future case studies or company training. Resolve client issues and complaints. Analyze client data to provide customer relationship management insights. Ensure our solutions are successfully delivered on time and according to our customer needs and objectives. Keep current clients satisfied, delivering exceptional client service on a day-to-day basis. We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment, which focuses on all of our employees reaching their full potential. At GfK, we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours. We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters who accept challenges and create solutions. Can there be a better place to take center stage in the digital revolution? We are excited to get to know you! #J-18808-Ljbffr