CLIENT ADVISOR - LA RINASCENTE MILAN
Descrizione dell'offerta di lavoro
Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
This is the core belief that has guided Burberry since it was founded in and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE We are looking for a Client Advisor to join our teams in Milan on a full-time basis.
In this role you will build relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
RESPONSIBILITIES SERVICE AND SALES Meet and exceed individual and store sales and other commercial KPIs Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling Follow the Client journey to elevate the Client experience in the store Be efficient in following-up and delivering after-sales services to our clients Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required.
CLIENT ENGAGEMENT Build meaningful relationships with Clients Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests.
PERSONAL PROFILE A proven track record in delivering sales and exceeding targets in the luxury retail industry Previous experience in Clientelling A strong interest in fashion, art and culture Strong product knowledge and good understanding of store retail operations Experience in working as part of a team Fluent in Italian and English FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Dettagli dell'offerta
- BURBERRY
- 31/07/2024
- 22/12/2024
Requirements must have * excellent communication skills, empathy & high focus on customer satisfaction * customer orientation, problem solving skills, teamwork * native language skills in french or at least c1 level knowledge * english at least b2 (written, spoken and read) * good it skills - required......
Requirements must have * excellent communication skills, empathy & high focus on customer satisfaction * customer orientation, problem solving skills, teamwork * native language skills in english or at least c1 level knowledge * french knowledge b2 (written, spoken and read) is a plus * good it skills......
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