CAMERIERE FULL-TIME

Job Title: Commis de Rang (F/M/X)

ABOUT ORIENT EXPRESS

Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ’Made in Italy’ way; Orient Express Silenseas - the world’s largest sailing ship; and hotels coming to Rome and Venice. Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.

ABOUT ARSENALE
Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue this ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.

ABOUT ORIENT EXPRESS LA MINERVA, ROME

Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express Hotel "La Minerva" at the end of 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge and majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldi Rinaldo, a disciple of Casanova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance. Our first Orient Express Hotel "La Minerva" is committed to providing an exceptional guest experience, boasting unparalleled elegance, world-class amenities and impeccable service.

Our Commis de Rang are a crucial member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Commis de Rang will assist the F&B Team (F&B Director, Assistant F&B Director, Restaurant Managers, Chef de Rang) to provide an outstanding breakfast, lunch and dinner experience in compliance with HACCP and the Hotel standards of excellence for the warmest welcome and guest centricity.

Key Responsibilities

- Ensure a timely, accurate and high-quality clearing, cleaning and setting up tables, chairs, linens, china, glass and silver flatware in an unobtrusive way to have all prepared for the service to guests,
- Take care of checking and refilling condiment containers according to HACCP and the Hotel standards and regulations,
- Support, when needed ore requested, delivery of small items e.g., soups or beverages,
- Ensure a timely, accurate and high-quality clearing, cleaning and laying of buffets,
- Participate in providing a best-in-class service to guests by welcoming them, providing water, beverages, bread and butter service, following their requests and the Hotel excellence standards,
- Be always ready to gather all guest needs and to timely fulfill all their requests,
- Ensure a synergical collaboration with the Chef de Rang, guaranteeing that the food deliveries from kitchen to the guests match all the Hotel excellence standards.

Qualifications

- Hotel School diploma with high grade,
- Minimum 2-years’ experience preferably at a high-level Restaurant/Hotel in the same role,
- Flexibility and openness to cooperate with the other Restaurant lines when necessary and required,
- Guest centricity, constant high attention to details, problem solving, punctuality, proactivity, skills are a must,
- Punctuality, great attention to details, flexibility, high team working,
- Flexibility to work on several shifts, weekends and holidays,
- Italian and English confidence are mandatory,
- Constant top-level grooming,
- Constant compliance with HACCP, Hotel’s hygiene standards, procedures and code of conduct,
- Ability to work efficiently also under pressure,
- Legal right to work in Italy.