BEYONDTRUST SUPPORT ENGINEER

Xalient specializes in the convergence and holistic management of identity, cybersecurity, and networking to deliver secure connectivity within a zero-trust framework. Offering world-class Identity solutions and services including IGA, PAM, customer identity, access enforcement and IAM solutions, Xalient also delivers transformative software-defined networking, cybersecurity technologies and managed services. Established nine years ago to challenge traditional secure networking markets, Xalient has earned recognition as an award-winning global IT consulting and managed services provider. Headquartered in the UK, with additional offices in the USA and across Europe, Xalient boasts a client roster including industry leaders such as Kellogg’s, Avis Budget Group, WPP, and Keurig Dr Pepper. Innovation drives Xalient's approach, exemplified by MARTINA, an AIOps tool designed to provide visibility and predictive monitoring, now empowering enterprises worldwide. Xalient helps make the world’s largest brands more secure, resilient, adaptable, and responsive to change. *Xalient was named among Europe’s Fastest Growing Companies in 2024 by Financial Times and Statista for the third consecutive year. Are you seeking a challenging role within an international organization? Do you value responsibility and freedom? As a BeyondTrust Support Engineer at Xalient, you’ll find it all! We are an award-winning global IT consultancy and service provider specializing in Identity, Cyber Security and Networking. We deliver innovative solutions and services to leading organizations worldwide, where you will play a vital role in successfully implementing and integrating our BeyondTrust solutions. Our culture emphasizes collaboration and support. Every team member is invaluable, contributing to our collective success. Join a dynamic, close-knit community where your expertise and dedication are always recognized and appreciated. Due to the high demand for our award-winning Identity Security team, we are in need of BeyondTrust Certified Support Engineers based in Romania. Our team is characterized by its quality and the way we collaborate and learn from each other. So, do you want to become an even better BeyondTrust Engineer and work in a great organization with a top team for fantastic clients? Get in touch with us, we’d love to talk to you! Key Responsibilities Lead the resolution of incidents, following defined incident management processes. Lead Incident response activities, including advanced troubleshooting, and provide detailed root cause analysis for unplanned outages and problems. Take ownership of escalated technical issues, troubleshoot, and resolve complex problems efficiently while adhering to established SLAs. Analyse and identify recurring issues, proposing proactive solutions and process improvements to prevent future problems. Maintain excellent communication with clients, providing clear and concise updates on the status of their issues, expected resolution times, and steps taken to resolve problems. Perform advanced system administration tasks, such as server configuration, maintenance, patching, and upgrades as needed. Participate in change and release management activities. Review and assess proposed changes, conduct impact analysis, and develop implementation plans. Coordinate testing, validation, and deployment of system changes and enhancements. Manage and monitor the BeyondTrust Password Safe and Privilege Remote Access and resolve all issues related to Admin access to target servers and network devices Participate in 24x7 rotation. 3-5 years of experience as a BeyondTrust Engineer and/or Administrator. 3+ years of progressive experience in managing, configuring, and optimizingBeyondTrust password Safe for large enterprise organizations. Hands on practical experience deploying / supporting BeyondTrust products (Privilege Management for Desktops, Privilege Management for Unix and Linux, Password Safe, AD Bridge, Remote Support, Privileged Remote Access). BeyondTrust Certifications required for this role Certified Implementation Engineer – Password Safe Certified Implementation Engineer Advance – Password Safe Certified Implementation Engineer – Privileged Remote Access Certified Implementation Engineer Advance – Privileged Remote Access Highly organised, with ability to work independently or as part of a team You enjoy working in a friendly environment where you are challenged and can learn from our BeyondTrustConsultants Excellent English You have strong analytical skills, are customer-oriented, and can explain complex issues in simple terms. We pride ourselves on a collaborative and supportive culture. At Xalient, every team member is valued and plays a crucial role in our success. Join us to be part of a dynamic, close-knit community where your contributions are always recognized and appreciated. 2024, 2023 & 2021 EMEA, North America Top Inspiring Workplaces Awards 2024, 2023 The Sunday Times Best Places to Work Top 10 & Spotlight Award for the Best Places to Work for Women 2024, 2023, 2022 FT1000 Europe's Fastest Growing Companies 2024, 2023, 2022 FEBE Growth 100 Benefits: Annual Leave Competitive salary Health Insurance Flexible Benefits Allowance Equal Opportunities Statement We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.