BARISTA - EXCHANGE OPERATIONS

Barista - Exchange operations To view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's . Schedule During normal operating hours: Monday - Friday 7am - 12:30pm Posting Details Posting Number: ...S Position Title: Barista - Exchange operations Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: Varies Avg Hours Week: 25 hours per week Department: 412-Dining Services Operations Position Summary The Barista is responsible for exceptional customer service at Holy Grounds locations which includes defined level of product knowledge, presentation and quality of product, speed of service, sales ability, and good customer relations skills. Responsible for operating Holy Grounds as an independent unit and assuming all the responsibilities with that role since a manager is not present at all times. This person will work with management and co-workers to instill and foster the value of the Villanova Mission Statement and the Dining Services Mission Statement. This person will focus on our Core Values: Safety and Sanitation, Friendly Courteous Service, Quality, Meticulous Attention to Detail, and Safety. All of our associates should improve our systems and overall operation. Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. Duties and Responsibilities Provides excellent customer service that is efficient, friendly and speedy to Holy Grounds customers. Greets each customer promptly and courteously. Treat each customer as your highest priority, being mindful of customers who are waiting. Shares coffee and tea knowledge while actively selling all products. Advises customers of new coffees or teas or featured items of the week. Prepares all drinks according to Holy Grounds standards. Maintains the cleanliness and attractiveness of the Holy Ground kiosk by keeping counters and displays cleaned and fully stocked. Makes sure all products are labeled correctly. Operates cash registers using proper cash handling techniques of Villanova Dining Services. Assists manager with scheduling of student associates. Responsible for enforcing the uniform standards of all student associates. Performs other duties and assists with projects as assigned. Minimum Qualifications High School diploma or equivalent required. Interest in coffee required. Will need to sample and test products for quality assurance. Cashiering experience of 1-2 years. Excellent communication and interpersonal skills. Strong customer service skills. Dress and grooming appropriate for Holy Grounds Concept. Able to handle numerous tasks at once. Preferred Qualifications Sav Serve Certification Physical Requirements and/or Unusual Work Hours Ability to lift up to 30 pounds independently. Ability to sit and stand for extended periods. Ability to push/pull up to 30 pounds independently. Ability to use various chemicals. Manual Dexterity. Salary Information Salary: $18.98 per hour shift differential added for qualifying shifts Salary Band: 8 Job Classification: Non-exempt References Needed Minimum Number of References Needed: 3 Maximum Number of References Needed: 3 Supplemental Questions Required fields are indicated with an asterisk (*). Documents needed to complete your application: Required Documents Cover Letter / Letter of Interest Resume / Curriculum Vitae #J-18808-Ljbffr