ASSOCIATE CONSULTANT

OPENTEXT  OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital  transformation.
YOU YOUR IMPACT.
Owns development skills and able to understand, troubleshoot, define solution based on languages such as Java, Perl scripting, Shell scripting etc.
Should have very good knowledge of FCAPS functionalities - fault management, configuration management, Availability management, Performance management and Security w.
.
OpsB, APM, SIS on Telco domain.
Should understand complete Incident lifecycle till the closure of Incident Should be well aware of various correlation techniques and able to build based on customer environment Should have end to end knowledge of OpsB, APM, SIS and it's integrations with other OT/MF tools Should have knowledge of automation domain Should have knowledge of monitoring domain with agent based and agentless monitoring Should have knowledge in end user transaction, real user transaction, monitoring domain Should have expertise in working on Linux/Unix environment Should have expertise in reviewing and managing reports Should have knowledge on databases including Oracle/Postgre database Should have detailed knowledge on TCP, SNMP protocols.
Should have OpsB, APM, SIS system performance improvement skills Should be able integrate new devices, applications to OpsB, APM and SIS Should be able to do custom monitoring and it’s related configurations where ever required Good troubleshooting skills w.
.
typical OpsB integrations with other solutions like APM and SIS and TeMI etc Desirable to have understanding or experience of data analytics, AI/ML languages and technologies Desirable to have understanding or experience of container/cloud technologies.
AWS, Kubernates, Redhat Openshift Should be able to write technical documents (ex.
configuration guides, SOPs and troubleshooting documents with the steps to be followed to fix the issue and share with L1 and L2 team).
WHAT THE ROLE OFFERS.
Communication.
Excellent verbal and written communication skills (English), including impactful presentations to provide clear, concise, and persuasive communications for multiple audiences.
Should exhibit active listening.
Collaboration.
Ability to work closely with business stakeholders and also collaborate as part of O&M team.
Should be able to work on the tasks independently without requiring monitoring.
Build rapport and trust with client.
Follow all defined processes, provide regular updates to customer and OT Operations Manager and other governance team members.
Leadership.
Should be a mentor, guide and coach for L2 and L1 team members of your domain.
Innovation.
Collect and analyse information in detail and see a situations from different perspectives, while providing solutions to complex problems and make decisions in the most effective way.
Should look for opportunities to provide high value services to customer.
WHAT YOU NEED TO SUCCEED.
Resource will be responsible for Level 3 management of  Fault Management System (FMS) including OpsB, APM, SIS.
This includes all Operations & Maintenance activities as well as adding new enhancements.
L3 resource will act as service owner for OpsB, APM, SIS system providing technical governance and also mentoring for resources involved in Level 2 and Level 1 support of the OpsB, APM, SIS system.
L3 resource will also coordinate with application leads of other integrated components and also with Infrastructure team who support the infra on which OpsB, APM, SIS systems are deployed.
As Service owner of OpsB, APM, SIS L3 resource will be required to keep track of response and resolution SLAs of tickets reported for OpsB, APM, SIS.
As Service Owner, L3 resource will be SPOC for customer and one of the key participant in operations review meetings.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws.
Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
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Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.