ANALYST SUPPLY OPERATIONS - COURIER EXPERIENCE (THEY/HE/SHE)

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.    Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than cities across 25 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?  � Our culture and strong values.  💪 Our career development philosophy.
  � Our commitment to being a force for good.    We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts.
THE JOURNEY Being part of the Courier Operations Team, support the Operations Manager with improvement ideas for scalable processes and procedures; Perform analysis and create dashboards to give visibility on the performance of the main operational KPIs; Support the Operations Manager to identify root cause for performance deviations versus Ops KPIs; Plan, execute, and monitor activities that have been identified to improve the courier experience (or costs) related processes; Create or maintain daily/weekly/monthly reports indicating full operational status of the ownerships assigned; Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best courier experience; Be responsible for the assigned processes, by analyzing the couriers and Glovo requirements while ensuring a full compliance with the legal framework; Combine a day by day management with a strategic and long term view.
WHAT YOU WILL BRING TO THE RIDE Strong academic background in a quantitative subject (engineering, economics, mathematics, statistics, or similar fields); Minimum 2 years of experience in high demanding positions (operations, technology, consulting, investment banking, etc.); Understanding of the user experience and operational levers to improve it; Results oriented, analytical mindset to re-think our processes is a must; Previous experience with workflows and automations (Airtable, Zapier, etc.); Basic knowledge in SQL; Very Hands-on, willingness to get hands dirty, go on the field, speak with riders, etc.; Excellent communication, the ability to engage internal and external stakeholders; Professional level in English and Italian.
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves.
🌟 An enticing equity plan that lets you own a piece of the action.
💪 Top-notch private health insurance to keep you at your peak.
� Monthly Glovo credit to satisfy your cravings! � Discounted gym memberships to keep you energized.
�� Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!