ACCOUNT MANAGER

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We’re here to help you think differently about parking. Why not join us? We are looking for an Account Manager who thrives on creativity and innovation, delivering tailored, out-of-the-box solutions to meet client needs. You should be an ambitious, self-driven professional with a proven history of success in B2B client-facing roles. Your exceptional communication skills and ability to think on your feet will enable you to navigate and resolve client challenges with ease and efficiency. As an integral part of the Account Management Team, you will play a critical role in advancing business development efforts. This position offers the opportunity to make a meaningful impact, driving the Group’s success during an exciting phase of growth and expansion. Responsibilities and Duties · Retention: formulate and execute effective plans to protect and defend key accounts · Growth: drive continued sales, improvement, innovation, profitability and growth · Competition: evaluate our wallet share and ensure it is maximised · Client champion: proactively support our client’s social value initiatives · Collaboration: partner with your sales colleagues to identify new opportunities · Visibility: conduct client presentations, site visits and attend offices on a regular basis · Contract management: build and develop internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA’s and issues communicated in a timely manner Who you are · Have previous experience as an Account Manager, with a solid understanding of client relationship management. · Have proven success in a B2B customer-facing environment, demonstrating measurable results. · A passion for tackling new challenges and continually raising the bar to strengthen client relationships. · Ambitious, forward-thinking, and innovative, with a proactive approach to driving positive change. Salary: £30,000 per annum plus commission. (Year 1: £3k uncapped) Location: Lancing. After the initial 3 month office based training, the role is available with hybrid working flexibilities. Hours: 40 per week. Monday - Friday, 9am - 5pm. What we offer We know there’s more to life than work – that’s why when you join the Agena Group, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more. You’ll also benefit from: · Incremental holiday increases to recognise long service · Two volunteering days a year to use to support a charity of your choice · Employee Assistance Programme - 24/7 confidential, independent and professional counselling · Unlock your potential with our training, learning & development, and apprenticeship options throughout your career · Cycle-to-work scheme · EV charging at office locations · Regular team/company socials Our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. Join our award-winning Environmental Committee to contribute to positive change and enhance our sustainable practices. Additional Information · Our selection process is as follows: Application – Competency Based Interview – Presentation · You must be able to legally live and work in the UK · The postholder will be required to travel to external meetings on occasion by most effective means available · This role is available as part of a hybrid working environment after the initial 3-month training Agena Values We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success. · Ambitious: we aim for world class service · Disruptive: we're here to change the industry · Ethical: we do things for the right reasons · Insightful: we use research to guide our decisions · Collaborative: We're better when we work together · Innovative: we help people see things differently We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management. We are a Mindful Employer and are committed to supporting your mental health at work. The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. 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