ACCOUNT MANAGER

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a high-quality service and building strong working relationships with our customer base. We are passionate about supporting the Criminal Justice System and want to hear from potential employees who share that same passion. As a KFS Account Manager you will be the link between our valued customers and our team of forensic scientists supporting criminal investigations. As the old cliché goes, no two days are the same. The role is interesting, demanding and rewarding in equal measure. One day you could be meeting with a toxicologist, biologist, chemist or drugs expert to resolve a query, on another day you could be conducting a review meeting with one of our customers or preparing a management information report. The right person may not have a background in forensic science or account management, if you do that’s great, but it’s not essential. This is not a sales job, the successful candidate will be one who is committed, demonstrates integrity, has a genuine interest in forensic science, thrives in a close-knit team environment and cares about the job they do. The Account Manager will manage the day-to-day customer relationship, acting as a primary point of contact to resolve customer and internal queries, including the production of management information. Duties & Responsibilities The Account Manager will: •Manage the day-to-day relationship with existing accounts enhancing relationships with key customer contacts •Adhere to contractual requirements such as Performance Monitoring Systems to include reporting of defined KPI’s and Management Information. •Advocate of quality and proactively support the quality management process. •Attend and present at external customer and internal meetings with other company functions necessary to perform duties and aid business development •Ensure there is a high level of customer awareness of Key Forensics’ services & product portfolio •Where requested, undertake specific projects and report findings Adhere to health and safety policy, and other requirements relating to care of equipment Essential Attributes •A strong and committed team player •Ability to communicate, present and influence key stakeholders at all levels of an organisation •Strong verbal and written communication skills •Proven ability to balance multiple demands, while maintaining excellent attention to detail •Demonstrable focus on quality, with practical experience of the KFS non-conformance process. •Excellent listening and presentation abilities •Customer focussed, both internally within Key Forensic and external within the customer base Highly motivated, flexible individual who approaches work with a positive attitude Well-developed interpersonal skills Willing to work out of office hours if required and ability to travel. Desirable Attributes Team player with integrity Excellent problem-solving skills with the ability to work under challenging circumstances Self-disciplined, able to work without supervision Competent use of Microsoft Office packages, in particular MS Excel Qualifications Education to A-level standard or equivalent is desirable. A full driving license Experience Whilst not essential, the successful applicant will have some experience in a customer facing role and/or knowledge of the UK Criminal Justice System. Full Time Salary £30k - £35K per annum Holidays – 25 days per annum plus statutory holidays (pro rata) Pension – Contributory Employee Assistance Programme Cycle to Work scheme Retailer discounts Location: Coventry, Norwich or Warrington I N ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED. PLEASE ENSURE YOU HAVE A VALID RIGHT TO WORK IN THE UK DOCUMENT BEFORE PROCEEDING WITH YOUR ONLINE APPLICATION. KFS is committed to eliminating discrimination and encouraging diversity amongst our work force. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices. The closing date for this position is 17/01/2025 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage.