ACCOUNT DIGITAL MANAGER ITALY

Account Supervisor (Internal Operations) SAMY Alliance is a digital marketing company specializing in advocacy marketing, influencer marketing, and content production. Founded in 2013 and headquartered in Madrid, SAMY Alliance operates in over 55 markets with offices in 18 countries and employs more than 500 people. The company focuses on providing integrated marketing solutions through research, data analytics, social media, digital content, and public relations. They work with prominent brands such as Danone, L'Oréal, Disney, Unilever, and Nestlé. Job Overview: The Account Digital Manager will lead efforts to review, optimize, and innovate internal and external processes to enhance efficiency and performance. Acting as the main point of contact for the booking team and other internal teams, this role will centralize knowledge, implement innovative strategies, and explore new KPIs and methodologies to ensure operational excellence. The manager will play a critical role in integrating new work methods, fostering collaboration, and advancing innovation in influencer marketing. Key Responsibilities: Process Optimization & Innovation: Analyze and map current workflows, identifying areas for improvement and implementing strategies to enhance efficiency. Drive continuous improvement projects and lead the adoption of performance-based remuneration models for influencers. Explore and integrate new types of creators, platforms, and content into processes. Data Analysis & Metrics Development: Collect, analyze, and interpret operational data to identify trends and opportunities for innovation. Develop and maintain detailed documentation and establish new performance metrics (KPIs). Serve as the main point of contact for the booking team and other internal departments. Facilitate effective integration across teams, ensuring seamless collaboration between Samy Alliance and L’Oréal teams. Collaborate with the CDMO team and external partners like Traackr to implement innovation projects that increase share of voice and influence. Team Training & Development: Train staff in new methodologies and processes, fostering a culture of operational excellence. Oversee multidisciplinary teams to ensure alignment with business goals and customer satisfaction. Skills & Qualifications: Required Skills: High adaptability and strong analytical skills. Ability to detect and capitalize on opportunities for improvement. Customer-focused with a commitment to satisfaction and innovation. Exceptional team management, leadership, and organizational skills. Languages: Italian native, English full working proficiency (verbal and written). Experience: 5-7 years of experience in large account management and multidisciplinary team management. Proven experience in optimizing workflows and implementing innovative methodologies. Have work permit in Italy and live in Milan. What We Offer: A dynamic and innovative work environment. Opportunities to shape the future of influencer marketing. Competitive salary and benefits package. Collaboration with leading global brands, including the L’Oréal Group. #J-18808-Ljbffr