GRIDSPERTISE - DIGITAL SERVICE MANAGER

General Information Country: Italy State / Region: Lombardia City: Milano Team: Digital Solutions Seniority: Specialist (2-4 years of experience) Job Type: Permanent Hire Type: Full-Time Work Regimen: Hybrid Posting Date: 13-Nov-2024 Expiration Date: 01-Dec-2024 Company: Gridspertise s.r.l. Description and Requirements The Digital Solutions unit within Gridspertise, reporting into the Head of Digital Client Operations, is looking for a Digital Service Manager in Europe. As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable smart grids. Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day. By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, fostering change across the industry and society. We are looking for highly motivated, talented, and visionary individuals eager to shape the electric future with us. What you will do: Manage day-to-day IT operations, ensuring everything runs reliably, securely, and efficiently; Ensure timely delivery of IT services, oversee the service desk, handle incidents, and resolve issues quickly; Oversee changes and upgrades in IT systems, ensuring they integrate seamlessly with customer systems; Develop and maintain disaster recovery and business continuity plans; Monitor the performance of our services, analyze data, pinpoint areas for improvement, and implement strategies to boost efficiency; Manage project delivery to ensure they’re completed on time and within budget; Prepare regular reports on service status, technical issues, and project progress for senior management; Maintain strong relationships with clients, ensure their satisfaction, and provide ongoing support; Handle relationships with external vendors, negotiate contracts, and ensure SLAs are met; Work with the product development team to improve existing products and identify new opportunities; Collaborate with the sales team to explore new sales opportunities. Who you are: Bachelor's or Master's in Engineering or Information Technology; 2+ years in customer operations at a top system integration company; Project Management Know-How; AMS Knowledge; Distribution Networks and Grids knowledge; IT Infrastructure: Grasp of IT infrastructure and systems; IT Service Management: Knowledge of ITSM frameworks like ITIL; Vendor Management and Contract Management skills; Team Leadership: Experience leading significant teams; Cybersecurity: Awareness of cybersecurity principles. Languages: Italian (mother language); English (fluent); Spanish (considered a plus). What we offer: Permanent contract in Milan; Attractive compensation package; Smart working according to organizational rules; Corporate welfare including supplemental health care, wellness programs, and more; Multiple options to grow in an international environment. ... We are looking for candidates of both sexes - L.903 / 77 e D. Lgs n. 98 / 2006, art 27. #J-18808-Ljbffr