GRIDSPERTISE - DIGITAL SERVICE MANAGER

The Digital Solutions unit within Gridspertise, reporting into the Head of Digital Client Operations , is looking for a Digital Service Manager in Europe. At Gridspertise, we’re not just keeping up with the future – we’re creating it. As a global organization specialized in digital technologies for utilities worldwide, we are pioneering a new era of sustainable and reliable smart grids. Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day. By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, fostering change across the industry and society. Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects and work with the latest technologies on the market. We are looking for highly motivated, talented, and visionary individuals eager to shape the electric future with us. Join us and be part of the team that’s revolutionizing smart grids! About Digital Solutions: Digital Solutions is a highly strategic and crucial department for our product-focused company. It was initiated with the aim of providing a modern and innovative suite of software & data solutions aligned with the Company portfolio strategy and with internal operational needs. A lot goes through here: following the Gridspertise strategy and prioritization, Digital Solutions is in charge of the entire design and execution of the Software solutions roadmap! What you will do: As our Digital Service Manager, you will be responsible for all the activities related to: Manage day-to-day IT operations, ensuring everything runs like clockwork, with top-notch reliability, security, and performance; Ensure timely delivery of IT services, oversee the service desk, handle incidents, and resolve issues quickly and efficiently; Oversee changes and upgrades in IT systems, ensuring they integrate seamlessly with customer systems; Develop and maintain disaster recovery and business continuity plans to keep things running smoothly during IT disruptions or emergencies; Monitor the performance of our services, analyze data, pinpoint areas for improvement, and implement strategies to boost efficiency and reliability; Manage project delivery to ensure they’re completed on time and within budget; Prepare regular reports on service status, technical issues, and project progress for senior management; Maintain strong relationships with clients, ensure their satisfaction, provide ongoing support, troubleshoot issues, and hold regular meetings to track progress and identify opportunities; Handle relationships with external vendors, negotiate contracts, and ensure SLAs are met for outsourced IT services; Work with the product development team to improve existing products and identify new opportunities based on customer feedback; Collaborate with the sales team to explore new sales opportunities with existing customers. Who you are: Bachelor's or Master's in Engineering or Information Technology with: 2+ years in customer operations at a top system integration company; Project Management Know-How; AMS Knowledge; Distribution Networks and Grids knowledge; Smart Metering Solutions; IT Infrastructure: Grasp of IT infrastructure and systems, including networks, servers, databases, storage, and cloud services; IT Service Management: Knowledge of ITSM frameworks like ITIL for service delivery and support; KPI and SLA understanding; Vendor Management and Contract Management skills; Team Leadership: Experience leading significant teams of both internal and external members; Cybersecurity: Awareness of cybersecurity principles and practices. Languages: Italian (mother language); English (fluent); Spanish (considered a plus). What we search in you: Deep collaboration & Openness; Engagement & Development; Decision Making; Smart & Lean Approach; Think bigger; Customer orientation. What we offer: Permanent contract in Milan; Attractive compensation pack; Smart working according to organizational rules; Corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more; Multiple options to grow in an international environment. We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27 #J-18808-Ljbffr