EURONEXT CLEARING - CLIENT SUPPORT ANALYST

Euronext Clearing - Client Support Analyst Apply Locations: Rome - via Tomacelli Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: R18446 Key Accountabilities Act as the central point of contact for an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues in an accurate and timely manner. Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, notably when in-depth analysis is needed. Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives. Drive continuous improvement of processes and practices, assessing and selecting improvement opportunities that provide long-term value and minimize operational risks. Contribute to operational enhancement projects, review specifications, create terms of reference for upcoming products and initiatives, support clients during developments and tests, and execute conformance tests with clients. Your Profile Strong financial background and a good knowledge/understanding of the various activities of Euronext's direct and indirect client base. Prior relevant Client Services experience. High standards of service delivery to clients and the ability to create strong relationships. Strong analytical and organizational skills and a problem-solving attitude. Experience with project management and the ability to monitor. Strong verbal communication skills both internally and externally. Additional Information This job description describes the main activities within a certain role and is not exhaustive. It does not prevent the addition of more tasks and projects. About Us Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal. With close to 1,930 listed issuers and around €6.3 trillion in market capitalization as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets, and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities, and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway, and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs. #J-18808-Ljbffr